CSM, EMEA — Growth, Renewals & Strategy

Remote

San Francisco (CA)

On-site

USD 110,000 - 160,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Storyly is a leading AI-powered content experience platform, trusted by 400+ brands worldwide. We seek a Customer Success Manager to own the end-to-end post-sale relationship for key customers, drive onboarding, monitor health, and champion renewal and expansion opportunities.

You’ll partner with Product, Engineering and Support to resolve issues and capture customer success stories. You will work with global brands across ecommerce, fintech and betting, helping them maximize value from

Qualifications

3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
Ownership of renewals, upsell, and negotiations.
Experience with mid-market or enterprise accounts, especially in e-commerce, retail, fintech or mobile-first products.
Ability to read usage/analytics data to diagnose adoption gaps and report on them.
Collaborative work with Product and Engineering to close customer issues.

Responsibilities

Own end-to-end post-sale relationships for ecommerce/fintech/betting customers from onboarding to renewal and expansion.
Lead onboarding calls and dashboard workshops to deliver first value quickly.
Monitor account health and usage data to detect churn risk early and act on it.
Develop content and engagement strategies using Storyly widgets, placements, and AI-powered Flows.
Conduct regular business reviews linking product usage to outcomes like conversion and retention.
Negotiate renewals and expansion opportunities directly with customers.
Collaborate with Product, Engineering and Support to resolve issues and feed roadmap feedback.
Turn strong outcomes into case studies and testimonials.