CSFP Program Coordinator, Walk-In Center

Capital Area Food Bank

Washington (District of Columbia)

On-site

USD 33,000 - 40,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Capital Area Food Bank in Washington, DC is seeking a Customer Service/CSFP Coordinator to support the Commodity Supplemental Food Program at our East Capitol Walk-In Center. You will manage client intakes, distribute groceries, and ensure accuracy in CSFP packages while upholding USDA guidelines.

The role requires 2–3 years of nonprofit customer service, a valid driver's license, and the ability to work with diverse populations.

Qualifications

High School Diploma or GED; AA degree preferred.
2–3 years of customer service experience in a non-profit environment preferred.
Must have a valid driver's license and reliable transportation.
Sensitivity in working with diverse populations.

Responsibilities

Supports and promotes the mission of the Capital Area Food Bank and the CSFP.
Leads Walk-In Center services in CSFP activities (client intakes, package distribution, client account management).
Distributes Senior Farmers Market Nutrition Program benefits for Walk-In Center clients.
Accounts for CSFP Packages delivered, stored and distributed at Walk-In Center.
Ensures CSFP Packages follow food safety standards and USDA regulations.
Manages incoming fresh fruits and vegetables and produce displays for client use.
Maintains CSFP resources and information accuracy.
Responds to and mitigates customer complaints, elevating as needed.
Coordinates with CSFP Program Manager and Sr. Director.