Coordinator, CSFP Customer Service

Capital Area Food Bank; Washington (District of Columbia); In loco; USD 33.000 - 40.000; Tempo pieno

Descrizione del lavoro

Capital Area Food Bank in Washington, DC is seeking a Customer Service/CSFP Coordinator to support the Commodity Supplemental Food Program at our East Capitol Walk-In Center. You will manage client intakes, distribute groceries, and ensure accuracy in CSFP packages while upholding USDA guidelines.

The role requires 2–3 years of nonprofit customer service, a valid driver's license, and the ability to work with diverse populations.

Competenze

• High School Diploma or GED; AA degree preferred.
• 2–3 years of customer service experience in a non-profit environment preferred.
• Must have a valid driver's license and reliable transportation.
• Sensitivity in working with diverse populations.

Mansioni

• Supports and promotes the mission of the Capital Area Food Bank and the CSFP.
• Leads Walk-In Center services in CSFP activities (client intakes, package distribution, client account management).
• Distributes Senior Farmers Market Nutrition Program benefits for Walk-In Center clients.
• Accounts for CSFP Packages delivered, stored and distributed at Walk-In Center.
• Ensures CSFP Packages follow food safety standards and USDA regulations.
• Manages incoming fresh fruits and vegetables and produce displays for client use.
• Maintains CSFP resources and information accuracy.
• Responds to and mitigates customer complaints, elevating as needed.
• Coordinates with CSFP Program Manager and Sr. Director.

Conoscenze

Customer service

Non-profit experience

Diversity sensitivity

Driver's license

Reliable transportation

Formazione

High School Diploma or GED

AA Degree preferred

Descrizione del lavoro

Job Details:

Job Location: DC - Capital Area Food Bank - Washington, DC, Position Type: Full Time, Salary Range: $24.04 - $29.39Hourly,

About the Organization:

The Capital Area Food Bank works to address hunger today and create brighter futures tomorrow for more than a million people across the region experiencing food insecurity. As the anchor in the area's hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of nonprofit organizations as well as directly to the community. Creating long-term solutions to food security requires more than just food: it includes addressing the root causes of food insecurity by partnering with organizations that provide critical services like job training programs, health care, and education. To learn more, visit Food Bank for the Washington, DC, Region | Capital Area Food Bank.

Description:

The Commodity Supplemental Food Program (CSFP) is a USDA program that provides a monthly package of healthy groceries and complementary nutrition education to seniors at risk of hunger. CSFP currently operates in Washington, DC as Grocery Plus and Montgomery and Prince George's Counties, MD as My Groceries To Go. In DC, it is combined with another USDA program, the Senior Farmers Market Nutrition Program (SFMNP), which provides electronic benefit cards for fresh fruits and vegetables once a year. The Capital Area Food Bank is the executor of both programs for DC with oversight by DC Health.

Essential Functions:

Customer Service/Client Intake

• Supports and promotes the mission of the Capital Area Food Bank and the Commodity Supplemental Food Program
• Leads Walk-In Center services in the execution of CSFP activities (client intakes, package distribution, client account management)
• Distributes Senior Farmers Market Nutrition Program benefits for Walk-In Center clients
• Accounts for CSFP Packages that are delivered, stored and distributed at Walk-In Center
• Ensures CSFP Packages are handled by food safety standards and USDA regulations are followed according to Title 7 Code of Federal Regulations.
• Manages incoming fresh fruits and vegetables and produce displays for client use
• Ensures Senior Resource Center is stocked, and information provided is accurate and up to date
• Responds to and mitigates customer complaints, concerns, and comments cordially and respectfully, ensuring complaints are elevated to CSFP Program Manager and/or CSFP Sr. Director
• Enhances customer care by recommending best practices and new procedures

Administration

• Manages assigned caseload at East Capitol Walk-in Center
• Enters sales orders for East Capitol Walk-in Center
• Coordinates with the Senior Manager to schedule deliveries of Grocery Plus boxes and produce.
• Executes monthly reporting on client participation and CSFP package distribution according to USDA standards and any other reporting as required by Food Bank
• Assists CSFP team with processing new and renewal applications, recertification, and status notices to participants.
• Carries out the program's federal, state, and organizational policies.
• Regularly communicates Walk-In center and program needs to the Program Manager and Sr. Director
• Maintains positive, productive, and informative relationships with facility management staff.

Miscellaneous

• Other duties as assigned.

Qualifications: Requirements:

• High School Diploma or GED; AA Degree preferred
• 2-3 years of customer service experience in a non-profit environment preferred
• Sensitivity in working with diverse populations
• Must have a valid driver's license
• Must have reliable transportation