CSBG Resource Navigator — Community Impact & Intake

United Migrant Opportunity Services; Milwaukee (WI); On-site; USD 52,273,000 - 65,163,000; Full time

Benefits offered by this job

Paid time off

15 paid holidays annually

Health, dental, vision insurance

Retirement plan options

Job summary

United Migrant Opportunity Services (UMOS) seeks a Resource Navigator to assist with intake for CSBG, assess eligibility, and enter applications into the CSBG data system. You will coordinate referrals, answer inquiries, and support benefits processing with a focus on timely, accurate client service.

The ideal candidate holds an Associate degree or at least two years of related experience, is bilingual in English and Spanish, and demonstrates strong interpersonal skills.

Qualifications

• Associates degree and/or at least two years of experience with the CSBG or other community service programs.
• Two years' experience in case management or any equivalent combination of training and experience, which would provide the following knowledge, skills, and abilities.
• Proficient use of Microsoft Office Suite and other software systems.
• Ability to work independently within established policies, procedures, and
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish in verbal and written form
• Must have a reliable vehicle, possess a valid Wisconsin driver’s license and maintain adequate auto liability insurance.
• Must be able to work flexible and/or irregular hours including on call evening hours, and be able to travel as needed

Responsibilities

• Provide efficient, interactive intake services for the CSBG by phone, face-to face or by mail to determine program eligibility using 125% FPL standards.
• Enter program applications into the CSBG electronic data system timely and
• Answer phones, schedule appointments, and provide program information to
• Provide quick, pro-active response to prevent disconnections, adhering to respond within 48hrs from time of request per written crisis policy.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answers and relays calls and messages, with follow-up to recipient in a professional manner.
• Is required to use a variety of office equipment, such as fax machines, photocopiers, scanners, iPads, computers and video conferencing can use several types of telephone systems along with email programs.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Conduct home visits as necessary for the elderly, handicapped and
• Respond to applicant questions, assist with verification, and carry out benefits processing in a timely manner
• Make referrals to our partner programs for CSBG
• Work as a team member to make CSBG program run as efficiently as
• Participate in program awareness events held throughout the
• Provide efficient, interactive intake services for the FPL (Federal Poverty Level Income) face-to -face or by mail to determine program eligibility.
• Follow up with clients, partners, and maintain accurate, confidential client files for FPL cases.
• Track disbursements and communicate with landlords/vendors.
• Attend partnership meetings, health fairs and other community
• Performs special projects and other related duties as needed.

Job description

United Migrant Opportunity Services (UMOS) seeks a Resource Navigator to assist with intake for CSBG, assess eligibility, and enter applications into the CSBG data system. You will coordinate referrals, answer inquiries, and support benefits processing with a focus on timely, accurate client service.

The ideal candidate holds an Associate degree or at least two years of related experience, is bilingual in English and Spanish, and demonstrates strong interpersonal skills.