Community Benefits Navigator

Fulfill NJ; Toms River (NJ); On-site; USD 47,000 - 55,000; Full time

Job summary

Fulfill, the FoodBank of Monmouth and Ocean Counties, seeks a Resource Connections Specialist to assist low- and middle-income individuals with SNAP applications, health insurance enrollment, and other benefits at outreach sites.

You will travel to community sites, submit applications, coordinate with social services, maintain secure records, and prepare reports for program stakeholders. Bilingual applicants are preferred, and occasional evenings/weekends may be required.

Qualifications

• 3-5 years of experience related to counseling, customer service or social work.
• Experience providing assistance to clients with SNAP, GetCovered NJ and/or other benefits.
• Strong writing and interpersonal skills.
• Bilingual in English and Spanish, French, Mandarin, Chinese or Portuguese preferred.
• Intermediate knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
• Valid driver’s license and reliable transportation is required for work at other locations.
• Occasional evening and weekend work, as required.

Responsibilities

• Travels to multiple sites and events in the community to provide outreach and assist clients with SNAP, healthcare, and other benefits.
• Submits applications or recertifications, troubleshoots issues, and follows up with clients requesting SNAP and healthcare (Marketplace or NJ FamilyCare) assistance.
• Refers clients to other assistance they may be eligible to receive (utilities, WIC, housing assistance, etc).
• Assists in working with county and state social service offices, sharing relevant information and advocating on client’s behalf.
• Maintains consistent, professional contact with agencies; adheres to professional and ethical guidelines in all client interactions including appropriate collection and management of client information.
• Maintains Fulfill’s secure database accurately to track services provided and application outcomes.
• Compiles, maintains, and communicates timely reports for funders and other program stakeholders, as required.
• Communicates and collaborates with other members of the Resource Connections Team.
• Performs other duties related to the Resource Connections program as needed.
• Collaborates with other Fulfill departments and programs to provide integrated services.
• Performs other assignments, as required.

Skills

Counseling

Customer Service

Social Work

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Fulfill, the FoodBank of Monmouth and Ocean Counties, seeks a Resource Connections Specialist to assist low- and middle-income individuals with SNAP applications, health insurance enrollment, and other benefits at outreach sites.

You will travel to community sites, submit applications, coordinate with social services, maintain secure records, and prepare reports for program stakeholders. Bilingual applicants are preferred, and occasional evenings/weekends may be required.