Credit Counselor - Level 1

Navicore Solutions; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Generous paid time off

Student Loan Forgiveness Opportunities

403(b) Retirement Plan

Recognition for performance

Job summary

Navicore Solutions is seeking a full-time remote Credit Counselor. You will provide financial counseling by phone in a call-center setting, guiding clients through options and placing them on a path to financial wellness.

Training is conducted remotely and all equipment is provided. Qualified candidates have at least 2 years in customer service or related fields, strong communication skills, and must obtain NFCC/HUD Housing Counselor Certification within 6 months.

Qualifications

• High School Diploma or Equivalent.
• At least 2 years of experience in customer service, call center environment, finance, case management or social services.
• Must be computer literate, able to type at least 25 words per minute and spend the day on the phone.
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start.
• Able to communicate effectively and professionally over the phone in a high-volume inbound call center environment.
• Coachable and open to feedback and improvement; able to communicate with supervisors.

Responsibilities

• Provide financial counseling over the phone in a call center setting and present available options to clients.
• Assist clients in selecting solutions that fit their situation and place them on a path to financial success.
• Capture counseling data using the organization's CMS platform and related software.
• Handle lengthy inbound calls, manage multiple software applications, and maintain data accuracy.

Skills

Customer service

Call center experience

Financial counseling

Interpersonal skills

Education

High School Diploma or Equivalent

NFCC and HUD Housing Counselor Certification within 6 months

Tools

CMS platform

Outlook

Adobe

Word

Soft-phone

Job description

Remote

Salary: $20.00 Hourly

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

You can be a part of our wonderful team! Navicore Solutions currently has open Credit Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: 40 hour schedule within business operating hours.

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect

Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.

• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and becoming available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications

• High School Diploma or Equivalent
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months' of start
• Ability to communicate effectively and professionally over the phone in a high-volume inbound call center environment.
• Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements

Benefits

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance