Credit Counselor - Level 1

Garden State Consumer Credit Counseling, Inc; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Generous paid time off

Student Loan Forgiveness Opportunities

Job summary

Navicore Solutions is seeking a Credit Counselor – Level 1 for a full-time remote role in the US. You will counsel individuals over the phone, assess options, and guide them to financially sound choices within our call center environment using our CMS platform.

The role requires at least 2 years in customer service or finance, a high school diploma, and the ability to type 25 WPM. NFCC and HUD Housing Counselor Certification must be obtained within 6 months of start, with training provided

Qualifications

• Requires High School Diploma or Equivalent
• Two years of experience in customer service, call center, finance, case management or social services
• Must be computer literate, type at least 25 WPM and be on the phone all day
• Must obtain NFCC and HUD Housing Counselor Certification within 6 months of start
• Ability to communicate effectively in a high-volume inbound call center environment
• Coachable and open to feedback and improvement

Responsibilities

• Provide financial counseling by upholding the standards of the counseling model to consumers in need and capture data in the CMS
• Engage in lengthy phone conversations with consumers, referrals and industry representatives
• Remain available for inbound calls in a remote, distraction-free environment
• Handle high call volumes and strive to meet performance standards
• Document conversations and data points using CMS, Outlook, Adobe and Word

Skills

Strong communication

Call center experience

Customer service

Financial literacy

Education

High School Diploma or Equivalent

Tools

CMS platform

Outlook

Adobe

Word

Soft-phone

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Credit Counselor - Level 1

Regular Full-Time Non-exempt Remote, US

Today Requisition ID: 1107

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

You can be a part of our wonderful team! Navicore Solutions currently has openCredit Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: 40 hour schedule within business operating hours.

What will you do as a Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect:

• Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements

This Full-Time position includes the ability to participate in our full benefits package as follows.

Medical, Dental and Vision benefits within 90 days of hire

Generous paid time off

Student Loan Forgiveness Opportunities

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!