CS Representative - Sales Support

Stevens Transport INC.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

401(k) retirement plan with quarterly

Match

Job summary

Stevens Transport INC. seeks a National Logistics Account Manager to ensure truckload coverage for awarded freight and to secure additional opportunities.

You will be the single point of contact for customers, coordinating with internal teams to balance capacity and optimize service levels. Ideal candidates will have 3+ years in business development or transportation operations, strong Excel skills, and a proven ability to manage high volumes of email and deadlines in a dynamic environment.

Qualifications

• 3+ years in business development, sales or transportation operations.
• Intermediate Excel proficiency and ability to analyze data.
• Ability to handle high volumes of inbound/outbound email and manage capacity.
• Extremely organized with strong communication across teams.
• Deadline driven with quickly changing priorities.

Responsibilities

• Single point of contact for assigned customer base and build relationships.
• Balance capacity and freight with internal departments and analysts.
• Solicit additional freight opportunities and reduce empty miles.
• Research service issues and track shipments with on-time performance.
• Oversee internal activities impacting service obligations and KPI tracking.
• Manage bookings and resolve delays, billing, and delivery issues.

Skills

Communication

Relationship building

KPI monitoring

Problem solving

Negotiation

Scheduling

Data analysis

Teamwork

Project management

Deadline driven

Tools

AS/400

Microsoft Excel

Job description

Department:OperationsJob Description:JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.KEY RESPONSIBILITIES:Communicating with assigned customer base as the single point of contact and build relationshipsWorking with other internal departments to balance capacity and freight including teams of analystsSoliciting additional freight opportunities that eliminate empty miles when necessaryResearching and attempting to remedy service issues dailyTracking and tracing shipments and providing superior service record with on-time performance for 95% or betterRelaying excess load availability to Brokerage and Rail divisionsReviewing EDI data for accuracy before releasing verifications to the customerResponsible for close oversight of all internal activities that impact service obligationsMaintaining key carrier performance indicatorsNavigating all customer requests including those that may come last-minute upon the supply chain delivery timelinesManagement of bookings and provide resolution of delayed pickup/delivery, billing, etc.INIMUM QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operationsIntermediate proficiency in Microsoft Excel functionsAbility to handle high volumes of inbound/outbound email and understanding capacity and networkExtremely organized and communicative multiple stop deliveries.Ability to perform in a deadline-driven environment with rapidly changing prioritiesPREFERRED QUALIFICATIONS:Ability to service multi-million-dollar accounts, support new and existing sales opportunitiesExperts in specific KPI contract details per client and awardsSome familiarity with AS/400 operating systemSKILLS & ABILITIES:Critical thinkingRoot cause identificationProblem solvingGoal settingKPI monitoringCustomer serviceBusiness solicitationNegotiationRelationship buildingSchedulingProject managementData analysisEffective communicationTeamworkMedical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.Workshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.