CS Representative - in Training

Stevens Transport; Dallas (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) with quarterly match

Job summary

Stevens Transport, based in Dallas, TX, seeks a National Logistics Account Manager to ensure truckload coverage for awarded freight and grow opportunities. You will be the single point of contact for key customers, coordinating with analysts to balance capacity and secure additional opportunities.

The role requires 3+ years in related fields, Excel proficiency, and strong organization to manage urgent, high-volume tasks and last-minute requests.

Qualifications

• 3+ years in business development, sales, or transportation operations.
• Proficient in Microsoft Excel; able to handle high email volumes.
• Organized with ability to manage deadlines and priorities.

Responsibilities

• Serve as single point of contact for assigned customer base and build relationships.
• Collaborate with internal teams to balance capacity and freight.
• Solicit additional freight opportunities and reduce empty miles.
• Track shipments and maintain on-time performance 95%+.
• Review EDI data for accuracy before verifications to customers.
• Oversee internal activities impacting service obligations and KPIs.
• Manage bookings and resolve delays, billing, etc.

Skills

Relationship building

Negotiation

Data analysis

Scheduling

Project management

Customer service

Communication

Education

Bachelor's degree or equivalent

Tools

AS/400

Microsoft Excel

Job description

Job Description

Department

Operations

Job Description

JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

Key Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.
  
  

Minimum Qualifications

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities
  
  

Preferred Qualifications

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system
  
  

Skills & Abilities

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork
  
  

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Education

Workshift:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.