Support Specialist - Extended (7/7)

Stevens Transport INC.; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan

Quarterly match

Job summary

Stevens Transport INC. is seeking a Service Support Specialist to secure capacity for booked freight using company assets and alternative modes. The role involves scheduling, relaying, and resolving issues for drivers and carriers on a national scale.

Expect a 7/7 schedule (Tue-Mon, 6:00pm-7:00am) and a fast-paced, deadline-driven environment. Key duties include load planning, pairing trucks with freight, maintaining trailer pool inventory, load monitoring, and proactive communication with

Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
• Transportation/Logistics experience.
• Ability to handle high volumes of inbound email.
• Knowledge of AS/400 operating system (preferred).
• Well organized and able to work in a deadline-driven environment with competing priorities.

Responsibilities

• Professional internal and external communication with drivers via phone calls and system messages.
• Planning loads for assigned market areas and/or customer accounts.
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers.
• Balancing and maintaining trailer pool inventory by routing outbound drivers to deficit areas.
• Load monitoring and resolving issues that may affect pickup or delivery times, with proactive customer communication.
• Generating regular and ad-hoc reporting as required.

Skills

Communication

Problem solving

Time management

Attention to detail

Education

Bachelor’s degree

Tools

Outlook

Excel

Word

Job description

Department:OperationsJob Description:JOB SUMMARY: We are seeking to hire a Service Support Specialist , a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level.Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you.Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00amJOB DESCRIPTION:Key Responsibilities:Professional internal and external communication with drivers via phone calls and system messagesPlanning loads for assigned market areas and/or customer accountsPairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with driversBalancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needsLoad monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changesGenerating regular and ad-hoc reporting as requiredQUALIFICATIONS:Minimum Qualifications:Strong computer skills in a Windows environment, including Outlook, Excel, and WordTransportation/Logistics experienceAbility to handle high volumes of inbound emailEffective presentation skillsPreferred Qualifications:Bachelor’s degree from an accredited universityKnowledge of time/distance geographySome familiarity with AS/400 operating systemCapable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected resultsWell organized and communicative with a high degree of initiative and independent executionMedical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match.Workshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.