CS Representative - in Training

Stevens Transport INC.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) retirement plan with quarterly

Job summary

Stevens Transport INC. is seeking a National Logistics Account Manager to ensure truckload coverage for customer-awarded freight and to secure additional opportunities.

You will be the single point of contact for assigned customers, balance capacity with internal teams, and drive growth while preserving service quality. Responsibilities include tracking shipments to achieve 95% on-time performance, negotiating opportunities, and overseeing bookings and issue resolution.

Qualifications

• 3+ years in business development, sales, or transportation operations.
• Proficient in Excel and data analysis.
• Ability to handle high volumes of inbound/outbound emails and capacity planning.
• Extremely organized with multi-stop deliveries.
• Deadline-driven with shifting priorities.
• Experience serving multi-million-dollar accounts preferred.

Responsibilities

• Serve as the single point of contact for the assigned customer base and build relationships.
• Collaborate with internal teams to balance capacity and freight.
• Solicit additional freight opportunities to reduce empty miles.
• Research and remedy service issues daily.
• Track shipments and maintain on-time performance 95%+.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before verifications to customers.
• Oversee internal activities impacting service obligations.
• Maintain key carrier performance indicators.
• Manage bookings and resolve delays, billing, etc.

Skills

Relationship building

Negotiation

KPI monitoring

Data analysis

Customer service

Scheduling

Project management

Effective communication

Teamwork

Business solicitation

Tools

Excel

AS/400

Job description

Department:OperationsJob Description:JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.KEY RESPONSIBILITIES:Communicating with assigned customer base as the single point of contact and build relationshipsWorking with other internal departments to balance capacity and freight including teams of analystsSoliciting additional freight opportunities that eliminate empty miles when necessaryResearching and attempting to remedy service issues dailyTracking and tracing shipments and providing superior service record with on-time performance for 95% or betterRelaying excess load availability to Brokerage and Rail divisionsReviewing EDI data for accuracy before releasing verifications to the customerResponsible for close oversight of all internal activities that impact service obligationsMaintaining key carrier performance indicatorsNavigating all customer requests including those that may come last-minute upon the supply chain delivery timelinesManagement of bookings and provide resolution of delayed pickup/delivery, billing, etc.MINIMUM QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operationsIntermediate proficiency in Microsoft Excel functionsAbility to handle high volumes of inbound/outbound email and understanding capacity and networkExtremely organized and communicative multiple stop deliveries.Ability to perform in a deadline-driven environment with rapidly changing prioritiesPREFERRED QUALIFICATIONS:Ability to service multi-million-dollar accounts, support new and existing sales opportunitiesExperts in specific KPI contract details per client and awardsSome familiarity with AS/400 operating systemSKILLS & ABILITIES:Critical thinkingRoot cause identificationProblem solvingGoal settingKPI monitoringCustomer serviceBusiness solicitationNegotiationRelationship buildingSchedulingProject managementData analysisEffective communicationTeamworkMedical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.Workshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.