CS Loan Issuer/Title Support

PSECU Pennsylvania State Employees Credit Union; United States; Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

PSECU Pennsylvania State Employees Credit Union is seeking a CS Loan Issuer/Title Support to manage loan applications, disburse funds, and service consumer loans. You will collaborate with dealers and agencies, handle member communications, and ensure compliance with loan policies.

The role covers pre-issue review, collateral security, and title processing, with duties extending to dispute resolution and daily security of sensitive data.

Formación

• High School (Required) Any equivalent combination of experience and education.

Responsabilidades

• Process approved loan applications and disburse funds for new consumer loans.
• Continual servicing of all consumer loans and recasting of loan payments for corrections.
• Review loan data and ensure it complies with PSECU loan policy.
• Secure collateral and disburse checks for various loan types.
• Prepare and review loan documents for accuracy and compliance with policy.
• Answer member calls and emails, provide counseling on complex issues.
• Assist testing of new loan products and support other Credit Services areas.
• Back up management and processing of loan titles, liens, payments and disputes.

Educación

High School

Descripción del empleo

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The CS Loan Issuer/Title Support position includes, but is not limited to the following:

• Process approved loan applications and disburses funds for all new consumer loans
• continual servicing of all consumer loans
• suspending open end loans due to annual review of accounts
• qualifying vehicles for market value
• reviewing incoming Auto Drafts for acceptance
• recasting of loan payments for correction purposes
• handling of deceased member accounts
• issuing stop payments on AutoDrafts
• completing indemnity agreements for AutoCheck stop payments
• vehicle collateral exchanges
• ordering supplies
• answering member calls
• responding to member emails and chats
• member outreach
• performing loan maintenance
• interacting with dealers and other agencies.

Schedule: Monday - Friday, 9:00am - 5:00pm. Onsite requirement is 20%; one day a week (Tuesdays)

Loan Application and Policy Review:

• Performs pre-issue review of loan applications and member accounts
• reviews issuing data
• analyzes share and certificate information to ensure all are within PSECU loan policy.

Collateral Security and Loan Disbursement:

• Secures PSECU collateral for various loans
• disburses checks for different types of loans
• establishes Auto loans for cleared AutoDrafts.

Loan Documentation and Compliance:

• Prepares and reviews loan documents for accuracy and compliance with loan policy
• ensures loan setup is correct
• processes SCRA adjustments to comply with Federal laws and regulations.

Member Communication and Support:

• Answers member phone calls and emails
• places outbound member calls and emails
• recasting of payments
• provides detailed member counseling on complex issues.

Operational Responsibilities:

• Assists with testing of new loan products and software
• supports other areas of Credit Services as needed
• is responsible for securing check, disclosure, and member information at close of business each day.

Back Up: Management and Processing of Loan Titles and Related Services at PSECU:

• auditing, researching, recording, and resolving issues related to automobile titles and liens
• handling payments and disputes
• providing member services related to loans and credit.

Other duties as assigned.

Qualifications: High School (Required) Any equivalent combination of experience and education.

In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.