Cryogenics Applications Engineer – Boston

Sumitomo (SHI) Cryogenics of America, Inc.; Wakefield (MA); On-site; USD 105,000 - 120,000; Full time

Job summary

Sumitomo (SHI) Cryogenics of America, Inc. is seeking an Applications Engineer to serve as the primary technical interface between SHI Cryogenics Group in Tokyo and US customers, supporting pre-sale and post-sale activities from our Bedford/MA area partner site.

The role requires deep cryogenic/vacuum product knowledge and close teamwork with Japan-based teams. The candidate will lead OEM technical engagements, define customer-driven product requirements, and assist with hiring and training of

Qualifications

• BS in physics, mechanical engineering, or another related field.
• 5+ years professional experience in an engineering position (customer interface experience preferred)
• Experience with cryopump, ion implanters.
• Experience with high vacuum technology preferred.
• MS in physics, mechanical engineering, or another related field desired.
• Experience with Semiconductor industry preferred.
• Experience with working in a Japanese company and working with nonnative English speakers in professional settings would be a plus.

Responsibilities

• Become SCAI’s technical expert for key OEM customers. Build solid working relationships with key OEM customers’ technical personnel.
• Collect and interpret customer’s technical product requirements for new business opportunities.
• Define internal specifications for new product features based on customer’s requirements.
• Work with Tokyo development team to ensure new product features meet customer requirements.
• Collect Voice of the Customer (VOC) input from key end user customers.
• Help with the hiring, development, and training of any new Application Engineers for US East Coast.
• Develop SICERA training courses for customers’ technical/operations/service team members and conduct the training to key customers.
• Draft, revise and distribute certain customers facing technical documentation together with Tokyo development team.
• Acquire competitive intelligence related to competitor’s product features, specification, performance, and other related business information such as supply chain information.
• Provide on-site system integration support and training for customer evaluations and first-time product installations.
• Provide timely and accurate responses to customer-driven information and action requests.
• Understand root cause analysis and drive resolution of product issues/problems/inquiries with respect to performance and reliability.
• Collect and track product performance data in the field.
• Keep close communication with Japan based sales, engineering teams and global teams on other product application or performance issues at OEMs/end users.

Job description

Sumitomo (SHI) Cryogenics of America, Inc. is seeking an Applications Engineer to serve as the primary technical interface between SHI Cryogenics Group in Tokyo and US customers, supporting pre-sale and post-sale activities from our Bedford/MA area partner site.

The role requires deep cryogenic/vacuum product knowledge and close teamwork with Japan-based teams. The candidate will lead OEM technical engagements, define customer-driven product requirements, and assist with hiring and training of