Cryo Cold Chain Branch Leader - P&L & Operations

DHL Germany; Morris Plains (NJ); On-site; Confidential; Full time

Job summary

CryoPDP is seeking a Branch Manager in Morris Plains, NJ to own the operational, financial, and compliance performance of the US facility handling temperature-controlled pharma shipments.

You will lead the local team, manage the P&L, ensure GDP/TSA compliance, oversee cold chain operations, and drive efficiency while maintaining audit readiness. The role requires strong leadership, cross-functional collaboration, and a focus on safety and quality.

Qualifications

• GDP compliance management including facility qualification, temperature mapping oversight, and internal audit execution.
• Experience with ISO 9001:2015 quality management systems.
• Understanding TSA/IACSSP security requirements for freight forwarding facilities.
• P&L management with ability to interpret financial reports and manage branch budgets.
• Proficiency in CargoWise reporting and Google Workspace.
• Ability to consume and interpret Looker Studio dashboards for operational decision-making.
• Awareness of DHL Express domestic and international service offerings.
• Excellent analytical, organizational, and communication skills
• Operational performance knowledge
• Negotiation and project management proficiency.
• Lean / Six Sigma acumen.
• Pharma industry experience is preferred.
• Ability to interpret financial data and manage a budget.

Responsibilities

• Manage the day-to-day operations of the local branch.
• Provide support and guidance to the logistics team within the local branch.
• Provide hands-on assistance and support to the local team during peak periods and critical shipments.
• Oversee and streamline cold chain logistics operations to ensure efficient, timely delivery of services.
• Drive initiatives to boost operational efficiency, reduce costs, and elevate service quality.
• Ensure adherence to industry regulations, maintain equipment to meet quality standards, and implement quality processes to safeguard the integrity of the cold chain.
• Act as a key point of contact for the Branch
• Review, analyze, and present cost savings initiatives to the management team
• Make recommendations in the development of long-term strategies
• Ensure compliance with company policies and procedures
• Train and mentor the station staff, instilling a culture of operational excellence aligned with our company’s policy and operations standards.
• Provide leadership for problem resolution that will facilitate continuous improvements.
• Identify opportunities and risks within the business that may impact the business environment
• Bring any HR-related issues and problems to the HR manager’s attention without delay.
• Take full ownership of the branch P&L, ensuring effective budgeting, financial management, and the achievement of revenue and profitability targets as set by the company.
• Manage all queries and complaints that are investigated and responded to promptly, both from external, and internal customers and suppliers
• Guarantee efficient response to customer issues & complaints.
• Showcase unique service features of CRYOPDP to increase value solutions to customers
• Increase dependency for customers to ensure CRYOPDP is the sole provider they use across all modes
• Maintain facility GDP compliance: ensure all SOPs are current, temperature mapping is valid, equipment calibration schedules are met, and documentation is audit-ready for client, regulatory, and ISO inspections.
• Own branch P&L with specific attention to cold chain cost drivers: packaging inventory, LN2 consumption (EWR/LAX), dry ice sourcing, and vendor cost management.
• Manage DHL Express integration activities at branch level, including service transition execution and operational coordination with DHL contacts.
• Consume and act on Looker Studio operational dashboards: identify trends in branch performance, escalation frequency, and billing accuracy.
• Lead quarterly facility audits covering GDP compliance, equipment condition, cold chain readiness, and warehouse organization.
• Ensure forklift certification and safety training is current for all applicable staff.
• Coordinate with the CRYOPDP Philippines support team on task handoffs, billing reconciliation, and pricing support across US and Philippine business hours

Skills

GDP compliance

ISO 9001

Security requirements TSA/IACSSP

P&L management

CargoWise reporting

Looker Studio

Google Workspace

Excel / Sheets

Lean Six Sigma

Project management

Negotiation skills

Cross-functional leadership

Pharma experience

Leadership

Tools

CargoWise

Looker Studio

Job description

CryoPDP is seeking a Branch Manager in Morris Plains, NJ to own the operational, financial, and compliance performance of the US facility handling temperature-controlled pharma shipments.

You will lead the local team, manage the P&L, ensure GDP/TSA compliance, oversee cold chain operations, and drive efficiency while maintaining audit readiness. The role requires strong leadership, cross-functional collaboration, and a focus on safety and quality.