Cruise Terminal Operations & Guest Experience Specialist

Carrix, Inc./SSA Marine, Inc.; Galveston (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

Carrix, Inc./SSA Marine, Inc. seeks a Cruise Services Specialist to support embarkation and disembarkation across the facility. The role monitors cruise processes, facilities maintenance, security, and ground transportation while relaying issues quickly per policies.

You will complete daily checklists, set up terminal equipment, analyze operational data, and maintain a safe, welcoming environment for guests and staff. Strong teamwork and communication are essential.

Qualifications

• High School Diploma or equivalent.
• TWIC card required/able to obtain.
• Experience in a fast-paced environment.
• Ability to obtain and maintain a TWIC card.
• Competency in MS Office and ability to learn other related systems.

Responsibilities

• Complete daily operations checklists to ensure needs are met.
• Set up and maintain terminal equipment.
• Collect and sort operational data; prepare briefings/reports.
• Maintain a safe and welcoming environment for guests and colleagues.
• Communicate regularly with team members and stakeholders.
• Work independently and with teams to complete assignments.
• Maintain supplies and report low inventory.
• Perform other duties and special projects assigned by management.

Skills

Communication

Team coordination

Organization

Time management

Problem solving

Education

High School Diploma

Tools

MS Office

Job description

Carrix, Inc./SSA Marine, Inc. seeks a Cruise Services Specialist to support embarkation and disembarkation across the facility. The role monitors cruise processes, facilities maintenance, security, and ground transportation while relaying issues quickly per policies.

You will complete daily checklists, set up terminal equipment, analyze operational data, and maintain a safe, welcoming environment for guests and staff. Strong teamwork and communication are essential.