Cruise Services Specialist

SSA Cruise LLC; Galveston (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

SSA Cruise LLC in Galveston, TX seeks a Cruise Services Specialist to support embarkation and disembarkation operations across the terminal, ensuring a streamlined guest experience and compliance with procedures.

You will monitor terminal activities, maintain equipment, collect data, and coordinate with CBP, Port Police, USCG, and TSA while working in shifts including nights and holidays. The role requires strong communication, organization, and the ability to work independently or in teams.

Qualifications

• Experience in a fast-paced environment.
• Ability to coordinate operational activities.
• Strong communication and interpersonal skills.
• Superior organizational and time management skills.
• Ability to obtain and maintain a TWIC card.
• Ability to liaise with multiple partners and stakeholders: CBP, Port Police, USCG, TSA.

Responsibilities

• Complete daily operations checklists to ensure needs are met.
• Set up and maintain terminal equipment.
• Collect and sort operational data; perform analysis and prepare briefings and reports.
• Maintain a safe and welcoming environment for guests and colleagues.
• Communicate regularly with team members and stakeholders.
• Work independently and with teams to complete assignments.
• Maintain supplies and report when inventory is low.
• Perform other duties and special projects assigned by management.

Skills

Fast-paced environment

Coordinate operations

Communication skills

Organizational skills

Stakeholder liaison

Education

High School Diploma or equivalent

TWIC card

Tools

MS Office

Job description

2228 Mechanic St, Galveston , Texas 77550 , United States

The Cruise Services Specialist works throughout the facility to provide a streamlined experience for guests during embarkation and disembarkation. The specialist will help monitor cruise terminal operations, including cruise processes, facilities maintenance, security, and ground transportation, while communicating immediate concerns/issues that arise in a timely manner and in compliance with operational plans, policies, and procedures.

• Complete daily operations checklists to ensure needs are met.
• Set up and maintain terminal equipment.
• Collect and sort operational data. Perform analysis and prepare briefings and reports based on collected data.
• Maintain a safe and welcoming environment for guests and colleagues.
• Communicate regularly with team members working with stakeholders.
• Work independently and with teams to complete assignments.
• Maintain supplies and report when additional inventory is running low.
• Perform other duties and special projects assigned by management.

Qualifications:

• Experience in a fast-paced working environment.
• Ability to effectively coordinate operational activities.
• Strong communication and interpersonal skills with team members and external groups.
• Superior organizational skills, time management, and problem-solving skills.
• The ability to work in a federally regulated environment and to liaise with multiple types of partners and stakeholders: CBP, Port Police, USCG, TSA.
• Competency in MS Office suite and ability to learn other related systems.
• High School Diploma or equivalent.
• Ability to obtain and maintain a TWIC card.

Supervisory Responsibilities: No

Work environment:

• Must be able to work in rotating shifts, days, evenings, nights, and holidays.
• Must be able to work in extreme outdoor temperatures, both hot and cold, extremely dusty conditions, and occasionally, conditions of high levels of noise.
• The ability to work in an environment that may be hazardous to persons unable to see and hear fast-moving equipment.
• The ability to operate various types of equipment.

Pay Range: $20.00-24.00 per hour

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

Our Company is an Equal Opportunity Employer