Restaurant Supervisor

Hornblower Group; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hornblower Group is seeking a Restaurant Supervisor to lead the experience onboard on our scenic passenger vessel. You will guide a front-of-house team, ensure exceptional dining experiences, and maintain a safe, welcoming environment for guests and crew.

Responsibilities include coaching staff, managing service standards, coordinating with management on performance improvements, and assisting with recruiting. The role requires flexibility for evenings, weekends, and holidays aboard the vessel.

Qualifications

• Minimum 2 years of guest service supervisory experience.
• Experience delivering guest satisfaction in a fast-paced hospitality setting.
• Strong leadership, communication, and teamwork skills.

Responsibilities

• Lead, coach, and support front-of-house staff to ensure smooth restaurant operations.
• Oversee food and beverage service while maintaining quality and guest satisfaction standards.
• Train and develop team members on service, cleanliness, and safety practices.
• Monitor sales, inventory, guest feedback, and operational performance.
• Resolve guest concerns professionally and ensure a positive experience.
• Ensure compliance with health, safety, and company policies.
• Partner with management to improve service, performance, and profitability.
• Assist with recruiting and onboarding new team members.
• Support daily cruise execution and complete additional duties as assigned.

Skills

Guest service leadership

Team leadership

Communication

Problem solving

Education

High School Diploma or equivalent

Hospitality-related degree preferred

Tools

POS systems

Job description

Restaurant Supervisor - Lead the Experience Onboard!

Are you a hospitality leader who loves creating memorable guest experiences? Join our team as a Restaurant Supervisor and help lead our front-of-house crew aboard our scenic passenger vessel. You will play a key role in delivering exceptional dining experiences while supporting a safe, efficient, and welcoming environment for guests and team members.

Schedule: Shifts include nights, weekends, and holidays based on business demands. Schedule variations will be communicated in advance.

What You’ll Do

• Lead, coach, and support front-of-house staff to ensure smooth restaurant operations.
• Oversee food and beverage service while maintaining quality and guest satisfaction standards.
• Train and develop team members on exceptional service, cleanliness, and safety practices.
• Monitor sales, inventory, guest feedback, and operational performance.
• Resolve guest concerns professionally and ensure a positive experience.
• Ensure compliance with health, safety, and company policies.
• Partner with management to improve service, performance, and profitability.
• Assist with recruiting and onboarding new team members.
• Support daily cruise execution and complete additional duties as assigned.

What We’re Looking For

• High School Diploma or equivalent required; hospitality-related degree preferred.
• Minimum 2 years of guest service supervisory experience.
• Strong leadership, communication, and teamwork skills.
• Passion for delivering exceptional dining experiences.
• SERV Safe and TIPS certifications preferred/required for the role.
• Experience with POS systems and restaurant technology.
• Ability to thrive in a fast-paced, dynamic hospitality environment.
• Availability for evenings, weekends, holidays, and extended shifts.

The Experience

This isn’t your typical restaurant leadership role. Work aboard a moving vessel while guiding a team that creates unforgettable moments for guests enjoying the city skyline. The role requires comfort standing for extended periods, navigating stairs and multiple decks, lifting up to 40 pounds, working in changing weather conditions, and completing vessel safety and emergency training.

Bring your leadership, hospitality passion, and positive energy to the waterfront. Join our crew and help deliver experiences guests will remember!

#CityCruisesUS

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E‑Verify program in certain locations.

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full‑service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.