Cruise Luggage Concierge & Guest Services

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a Guest Services Porter to deliver guest and business mail, manage luggage, assist guests during suite changes, and guide guests to their suites in ports on our cruise ships.

You will also prepare travel document folders, assist with packing services, help disabled guests, place signage, and perform other operational duties while maintaining a professional, friendly demeanor at all times.

Responsibilities

• Deliver guest and business mail, gratuity cards, newspapers, faxes, and newsletters to Guest suites and offices.
• Assist Guests during suite changes and carry luggage.
• Deliver late and misplaced luggage to suites.
• Deliver luggage for embarking Guests and guide to suites in ports.
• Provide packing services for Guests.
• Assist disabled Guests (mostly wheelchair) to onboard destinations.
• Place signs around the ship for tender service.
• Prepare and fill travel document folders with color coded luggage tags and deliver to Guest suites.
• Prepare elevators for luggage handling.
• Assist with luggage collection on the last evening of the cruise.
• Submit work orders for deficiencies and follow up.
• Maintain friendly and approachable demeanor under pressure, per Crystal Basics.

Job description

Crew Life at Sea Ltd. seeks a Guest Services Porter to deliver guest and business mail, manage luggage, assist guests during suite changes, and guide guests to their suites in ports on our cruise ships.

You will also prepare travel document folders, assist with packing services, help disabled guests, place signage, and perform other operational duties while maintaining a professional, friendly demeanor at all times.