VIP Concierge & Luxury Experience Lead

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a VIP Concierge to serve as the primary contact for high-end clients aboard our luxury ships. You will anticipate needs, arrange dining, excursions, and special requests, and nurture lasting relationships with clients.

You will collaborate with onboard departments to execute guest plans, resolve issues promptly, and keep precise records while staying informed on ship activities for recommendations. Flexibility to work evenings and weekends is required.

Qualifications

• Minimum of 2 years of experience in a luxury hospitality or concierge role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Detail-oriented with a focus on providing exceptional customer service.
• Knowledge of luxury travel and destinations preferred.
• Fluent in English, additional languages a plus.
• Willingness to work flexible hours, including evenings and weekends.
• Must be able to pass a background check and obtain necessary travel documents.

Responsibilities

• Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs
• Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests
• Build and maintain relationships with clients to ensure their satisfaction and loyalty
• Collaborate with various departments on board to ensure seamless execution of client requests
• Handle and resolve any client concerns or issues in a timely and professional manner
• Maintain accurate records of all client interactions and requests
• Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations
• Assist with special events and functions for VIP clients on board
• Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up
• Continuously seek opportunities to enhance the client experience and provide feedback to improve our services

Skills

VIP client service

Communication

Organization

Time management

Customer service

Attention to detail

Luxury travel

Fluent English

Flexible hours

Job description

Crew Life at Sea Ltd. is seeking a VIP Concierge to serve as the primary contact for high-end clients aboard our luxury ships. You will anticipate needs, arrange dining, excursions, and special requests, and nurture lasting relationships with clients.

You will collaborate with onboard departments to execute guest plans, resolve issues promptly, and keep precise records while staying informed on ship activities for recommendations. Flexibility to work evenings and weekends is required.