Cruise & Event Sales Specialist

NYC Water Cruises Pier 36; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

NYC Water Cruises Pier 36 is seeking a Sales Associate to sell cruise events, private charters, and group experiences. You will manage inquiries, follow up with potential clients, and coordinate bookings with our operations team.

Ideal candidates have strong communication, customer service, and sales skills, with excellent organization and time management. Familiarity with Excel and CRM systems is a plus, and full-time employment is offered.

Qualifications

• Strong communication, customer service, and sales skills.
• Excellent organization, attention to detail, and time management.
• Professional, friendly, reliable, and solution-oriented.
• Experience in sales, hospitality, tourism, or events preferred.
• Comfortable using email, calendars, Excel, and booking or CRM systems.

Responsibilities

• Sell event packages, group visits, and private cruise experiences.
• Respond to inquiries by phone and email, explain available options, and prepare quotes.
• Schedule and coordinate client calls and meetings.
• Follow up on leads and guide clients from initial inquiry through confirmed booking.
• Maintain accurate records of client communications, bookings, payments, and schedules.
• Communicate booking details and changes to the office and boat teams.
• Provide weekly updates on leads, confirmed bookings, and sales revenue.

Skills

Communication

Customer service

Sales

Organization

Attention to detail

Time management

CRM systems

Tools

Excel

Booking system

CRM software

Job description

NYC Water Cruises Pier 36 is seeking a Sales Associate to sell cruise events, private charters, and group experiences. You will manage inquiries, follow up with potential clients, and coordinate bookings with our operations team.

Ideal candidates have strong communication, customer service, and sales skills, with excellent organization and time management. Familiarity with Excel and CRM systems is a plus, and full-time employment is offered.