Cruise Guest Experience Coordinator

NYC Water Cruises Pier 36; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

NYC Water Cruises invites a friendly Cruise Guest Experience Coordinator to join our shipboard and pier operations in New York, NY. You will welcome guests, coordinate onboard services, and help ensure smooth daily operations, from check-in to post-cruise follow-up.

We value a warm, service-forward attitude, reliability, punctuality, and clear communication. This is a full-time position with immediate start and a pay rate of $18–$25 per hour.

Qualifications

• Warm, welcoming attitude with strong customer service.
• Reliability, punctuality, and attention to detail.
• Clear communication and collaborative approach.
• Ability to stay calm, solve problems, and follow tasks through to completion.
• Availability for cruise schedules, including evenings and weekends.

Responsibilities

• Arrive at the pier one hour before departure to prepare for boarding and review the passenger list and booking notes.
• Welcome guests, manage check-in, and answer questions.
• Coordinate and confirm delivery of romance and birthday packages, vegetarian meals, and other special requests.
• Monitor food service timing and follow up on missing or delayed services.
• Handle guest concerns calmly and professionally.
• Support the boat manager with daily operational tasks.
• Keep customer service and office teams informed of booking issues, delays, and guest concerns.
• Provide a brief post-cruise report highlighting issues and necessary follow-up.

Skills

Customer service

Reliability

Punctuality

Communication

Problem solving

Teamwork

Evenings and weekends availability

Job description

Cruise Guest Experience Coordinator. NYC Water Cruises | New York, NY

Help create memorable experiences on the water! We’re looking for a friendly, reliable, and proactive team member to welcome guests, coordinate onboard services, and keep cruise operations running smoothly.

Responsibilities

• Arrive at the pierone hour before departureto prepare for boarding and review the passenger list and booking notes..
• Welcome guests, manage check-in, and answer questions..
• Coordinate and confirm delivery of romance and birthday packages, vegetarian meals, and other special requests..
• Monitor food service timing and follow up on missing or delayed services..
• Handle guest concerns calmly and professionally..
• Support the boat manager with daily operational tasks..
• Keep customer service and office teams informed of booking issues, delays, and guest concerns..
• Provide a brief post-cruise report highlighting issues and necessary follow-up..

What We’re Looking For

• A warm, welcoming attitude and strong customer service skills..
• Reliability, punctuality, and attention to detail..
• Clear communication and a collaborative approach..
• The ability to stay calm, solve problems, and follow tasks through to completion..
• Availability for cruise schedules, including**evenings and weekends**..

Experience: Not required
Employment: Full-time
Salary: $18 – $25 hourly
Starting time: Immediate start!

About NYC Water Cruises Pier 36:
NYC WATER CRUISES