Cruise Crew Onboarding Coordinator

Truelancer AI; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Truelancer AI is seeking an organized Onboarding Administrator to manage high-volume crew onboarding for passenger cruise operations. You will coordinate with candidates, recruitment, HR, and vessel teams to ensure all documentation and joining requirements are completed accurately and on time.

The ideal candidate has at least 3 years in onboarding or HR operations, strong MS Office skills, and excellent communication and stakeholder management.

Qualifications

• 3 years of experience in onboarding, HR operations, recruitment coordination, staffing administration, crew administration, or a similar role.
• Prior experience in passenger cruise liner operations, cruise crew recruitment, or cruise crew onboarding is strongly preferred.
• Experience managing high-volume candidate or employee onboarding.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• Good interpersonal and stakeholder-management skills.
• Ability to manage multiple candidates, documentation, and deadlines simultaneously.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage end-to-end administrative activities for high-volume cruise crew onboarding.
• Coordinate onboarding activities for candidates joining passenger cruise liners and vessels.
• Collect, verify, organise, and maintain candidate and crew onboarding documentation.
• Track candidate progress and follow up on pending documents, forms, approvals, and onboarding requirements.
• Maintain onboarding trackers, databases, and records.
• Coordinate with recruitment, HR, crew operations, vessel operations, and other internal stakeholders.
• Ensure candidates complete all required forms, documentation, and onboarding steps within specified timelines.
• Support the coordination of crew deployment and joining formalities for passenger cruise operations.
• Assist with travel, immigration, visa, medical, compliance, and other crew-related documentation, where applicable.
• Handle candidate queries and provide timely updates throughout the onboarding process.
• Coordinate with multiple stakeholders to resolve documentation or onboarding issues.
• Maintain confidentiality and accuracy of candidate and crew information.
• Prepare regular onboarding status reports and highlight pending, delayed, or incomplete requirements.
• Manage multiple candidates and onboarding timelines simultaneously in a fast-paced operational environment.

Skills

Onboarding coordination

High-volume onboarding

MS Office

Organisational skills

Stakeholder management

Communication skills

Tools

Excel

Word

Outlook

Job description

Truelancer AI is seeking an organized Onboarding Administrator to manage high-volume crew onboarding for passenger cruise operations. You will coordinate with candidates, recruitment, HR, and vessel teams to ensure all documentation and joining requirements are completed accurately and on time.

The ideal candidate has at least 3 years in onboarding or HR operations, strong MS Office skills, and excellent communication and stakeholder management.