Crowd Safety & Guest Experience Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA is seeking a Crowd Control Specialist under the supervision of Entertainment to help ensure guest safety, manage crowds, and support set-up and teardown of venues. You will coordinate with Public Safety and help enforce dress code while delivering a high level guest experience.

This role requires a High School Diploma or GED and at least 6 months of guest services experience.

Qualifications

• High School Diploma or GED required.
• Minimum six (6) months guest services experience required.
• Must be able to communicate clearly in English.

Responsibilities

• Ensures guest safety by observing and surveying the crowd at all times.
• Monitors dress code and checks guest identifications for age eligibility.
• Screens guests with metal detectors and conducts bag checks.
• Promotes and issues the Player’s Club card.
• Prevents and resolves altercations among guests in a professional manner.
• Enforces venue capacity regulations and assists with counts.
• Assists with event set up and breakdown.
• Performs other duties to support department operations.

Skills

Multi-tasking

English proficiency

Professional grooming

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel in Highland, CA is seeking a Crowd Control Specialist under the supervision of Entertainment to help ensure guest safety, manage crowds, and support set-up and teardown of venues. You will coordinate with Public Safety and help enforce dress code while delivering a high level guest experience.

This role requires a High School Diploma or GED and at least 6 months of guest services experience.