Cross-Functional Retail Specialist

H.E.B.; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

H-E-B is seeking a Cross-Functional Representative to deliver excellent customer service and support across multiple departments. You will assist with shopping, product selection, stocking, rotation, and merchandising while maintaining displays and adhering to store SOPs.

The role requires a high level of flexibility, the ability to work across bakery, floral, market, and other departments, and strong communication skills.

Qualifications

• HS Diploma or GED or equivalent.
• 18+ age requirement.
• 6+ months of experience in H-E-B Store operations.
• Knowledge of computer systems (Symbol, ACR, label machine).
• Customer service and interpersonal skills required.
• Verbal/written communication skills required.
• Ability to adapt to duties across multiple departments.
• Ability to work autonomously.

Responsibilities

• Provide general customer service and answer questions about products.
• Assist with product selection and stocking across departments.
• Perform stocking, rotation, and merchandise tasks.
• Maintain displays and assist with inventory control.
• Follow SOPs and store policies; support cross-functional teams.

Skills

Customer service

Interpersonal skills

Verbal/written communication

Adaptability across departments

Autonomy

Education

HS Diploma or GED

Tools

Symbol / ACR / label machine

Job description

H-E-B is seeking a Cross-Functional Representative to deliver excellent customer service and support across multiple departments. You will assist with shopping, product selection, stocking, rotation, and merchandising while maintaining displays and adhering to store SOPs.

The role requires a high level of flexibility, the ability to work across bakery, floral, market, and other departments, and strong communication skills.