Cross-Functional Retail Service Specialist

H.E.B.; Melissa (TX); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

H.E.B. in Melissa, Texas, is seeking a Cross-Functional Representative to provide general customer service, assist across multiple departments, and support packaging, stocking, rotation, production, and sanitation duties.

The role emphasizes customer interaction, suggestive selling, and flexible scheduling across bakery, floral, market, and other departments, with a focus on accuracy, safety, and policy compliance.

Qualifications

• Age 18+ (minimum)
• Work Experience: 6+ months in H-E-B Store operations - Required
• Knowledge/Skills/Abilities: Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal/written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Skills

Customer service

Communication

Autonomy

Multi-department work

Adaptability

Education

HS Diploma or GED

Tools

Symbol/ACR

Job description

H.E.B. in Melissa, Texas, is seeking a Cross-Functional Representative to provide general customer service, assist across multiple departments, and support packaging, stocking, rotation, production, and sanitation duties.

The role emphasizes customer interaction, suggestive selling, and flexible scheduling across bakery, floral, market, and other departments, with a focus on accuracy, safety, and policy compliance.