Cross-Functional Customer Experience Associate

H.E.B.; Lockhart (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

H-E-B in Lockhart, TX is seeking a Cross-Functional Representative to deliver friendly customer service, check on the front end, and work across packaging, stocking, rotation, production, and sanitation.

You will handle customer questions, assist with product selection, stock displays, support inventory control, and operate in multiple departments including bakery, dairy, grocery, and more. A fast-paced retail environment demands flexibility, attention to detail, and autonomy.

Qualifications

• 18+ age requirement
• 6+ months of experience in H-E-B Store operations
• Knowledge/Skills/Abilities: customer service, communication, adaptability
• HS Diploma or GED or equivalent
• Completion of Company Orientation and Safety Training

Responsibilities

• Provide excellent customer service; answer questions, take orders, assist with product selection
• Use suggestive selling techniques to meet customer needs
• Perform stocking, rotation, and replenishment across multiple departments
• Maintain displays and fixtures; assist with inventory control
• Operate across departments: bakery, dairy, grocery, floral, etc.
• Ensure compliance with store SOPs and safety policies
• Work flexible schedules and support cross-functional service as needed
• Grocery and service tasks performed across departments

Skills

Customer service

Verbal/written communication

Autonomy

Multi-department versatility

Education

HS Diploma or GED

Tools

Symbol/ACR/Label machine

Job description

H-E-B in Lockhart, TX is seeking a Cross-Functional Representative to deliver friendly customer service, check on the front end, and work across packaging, stocking, rotation, production, and sanitation.

You will handle customer questions, assist with product selection, stock displays, support inventory control, and operate in multiple departments including bakery, dairy, grocery, and more. A fast-paced retail environment demands flexibility, attention to detail, and autonomy.