Cross-Functional Operations Coordinator

Better Business Bureau, Inc; Boise, Northern (ID, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Paid holidays

401(k) with company match

Life and long-term disability

Job summary

Better Business Bureau, Inc. in Boise, ID is seeking a Customer Operations Coordinator to provide flexible, cross‑functional support across multiple BBB teams. You’ll assist consumers, Accredited Businesses, and internal partners via phone, email, and live chat while learning policies, systems, and workflows.

This role emphasizes adaptability, strong communication, data accuracy, and the ability to manage changing priorities. A high school diploma and 1–3 years of related experience are expected.

Qualifications

• High school diploma or equivalent and 1–3 years of related experience.
• Strong written and verbal communication skills.
• Ability to adapt to changing priorities and multi-task.

Responsibilities

• Provide temporary, ongoing, and project-based support across different operational teams.
• Learn policies, procedures, systems, and workflows of multiple departments.
• Assist consumers, Accredited Businesses, and other stakeholders via phone, email, live chat.
• Provide accurate, courteous, and neutral information with empathy and sound judgment.
• Create, review, and update BBB Business Profiles, customer records, case notes, and documentation.
• Support operations involving complaints, reviews, accreditation, research, billing, and renewals.

Skills

Adaptability

Multitasking

Communication skills

Customer focus

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft365

CRM systems

Case management systems

Job description

Better Business Bureau, Inc. in Boise, ID is seeking a Customer Operations Coordinator to provide flexible, cross‑functional support across multiple BBB teams. You’ll assist consumers, Accredited Businesses, and internal partners via phone, email, and live chat while learning policies, systems, and workflows.

This role emphasizes adaptability, strong communication, data accuracy, and the ability to manage changing priorities. A high school diploma and 1–3 years of related experience are expected.