Flexible Operations Specialist – Cross‑Team Support

Better Business Bureau, Great West and Pacific; Meridian (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

401(k) with company match

Job summary

BBB Great West + Pacific seeks an Operations Services Floater to provide flexible, cross-functional support across multiple operational teams in Boise. You’ll learn policies and workflows across departments, assist customers and partners via phone, email, and chat, and help ensure accurate records and data quality while adapting to changing priorities.

The role emphasizes strong communication, organization, and problem-solving, with exposure to Microsoft 365, CRM systems, and AI-enabled tools.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and time-management.
• Attention to detail and data quality.

Responsibilities

• Provide temporary, ongoing, and project-based support across different operational teams.
• Assist consumers, accredited businesses, and stakeholders via phone, email, live chat.
• Create, review, and update records with accuracy and data quality.
• Handle multiple priorities and meet deadlines while keeping leadership informed.

Skills

Communication skills

Organization

Time management

Attention to detail

Problem solving

Tech savvy

Education

High school diploma or equivalent

Tools

CRM platforms

Excel

Microsoft Office

Job description

BBB Great West + Pacific seeks an Operations Services Floater to provide flexible, cross-functional support across multiple operational teams in Boise. You’ll learn policies and workflows across departments, assist customers and partners via phone, email, and chat, and help ensure accurate records and data quality while adapting to changing priorities.

The role emphasizes strong communication, organization, and problem-solving, with exposure to Microsoft 365, CRM systems, and AI-enabled tools.