Cross-Border Import & Logistics Lead

ECOMgroup; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ECOMgroup seeks an Import & Logistics Lead to oversee end-to-end import logistics and customer fulfillment across the United States and Canada. You will coordinate origin operations in Peru with destination-side logistics, and work closely with teams in Peru and North America to ensure on-time delivery.

The role requires five+ years in import logistics, strong regulatory knowledge (FDA/CBP/FSVP), vendor management, and cost controls.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, International Business, Business Administration, or a related field. Relevant industry experience may be considered in lieu of a degree.
• Minimum 5 years of experience in import logistics, international transportation, supply chain operations, or a related field.
• Demonstrated experience managing import shipments, customs clearance processes, freight forwarding, and customer fulfillment operations.
• Working knowledge of import documentation requirements, customs procedures, and cross-border logistics operations.
• Experience coordinating with freight forwarders, customs brokers, warehouses, transportation providers, and external vendors.
• Knowledge of FDA, CBP, FSVP, and/or food and agricultural import compliance requirements.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities and resolve operational issues independently.
• Experience reviewing logistics-related invoices, costs, and operational documentation for accuracy and compliance.
• Excellent organizational, customer service, and communication skills.
• Proficiency in Microsoft Excel, Outlook, Teams, and other business systems used for reporting and operational coordination.
• Ability to collaborate effectively across international teams and time zones.

Responsibilities

• Lead the end-to-end import process from origin to customer delivery across the U.S. and Canada.
• Coordinate international shipments from Peru through customs clearance, warehousing, and final delivery.
• Manage relationships with freight forwarders, customs brokers, warehouses, and transportation providers.
• Monitor shipment status, resolve logistics issues, and ensure timely product movement.
• Support inventory management and warehouse operations to meet customer requirements.
• Drive operational efficiency across the supply chain.
• Ensure exceptional customer service while maintaining compliance with all applicable regulations and certifications.
• Manage customer orders, fulfillment activities, and operational communications.
• Coordinate documentation and compliance requirements related to imports and product movement.
• Maintain compliance with FDA, CBP, FSVP, organic certification, and other applicable regulations.

Job description

ECOMgroup seeks an Import & Logistics Lead to oversee end-to-end import logistics and customer fulfillment across the United States and Canada. You will coordinate origin operations in Peru with destination-side logistics, and work closely with teams in Peru and North America to ensure on-time delivery.

The role requires five+ years in import logistics, strong regulatory knowledge (FDA/CBP/FSVP), vendor management, and cost controls.