Cross-Border Customs Coordinator, Live Events Logistics

The Rock-It Company; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Paid vacation

Floating holidays

Sick leave

Medical, dental, vision insurance

401(k) match

Parental leave

Life/Disability insurance

Education reimbursement

Event tickets

Job summary

The Rock-It Company’s Border Services Agent role is based in Los Angeles and supports live touring logistics for cross-border shipments between the US and Canada. You will manage customs entries, import/export filings, and carrier coordination to ensure timely, compliant border movements.

Ideal candidates have a high school diploma or GED and 1–2 years in logistics, with strong math, communication, and organizational skills. Eligible for full-time, overtime and on-call duties.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in logistics, transportation, freight forwarding, customs brokerage, or related field preferred.
• Basic math, written communication, computer and data-entry skills.
• Strong attention to detail and ability to accurately prepare, review and process customs documentation.
• Ability to communicate professionally and effectively with customers, truck drivers, customs brokers, customs officials and internal teams.
• Strong organizational skills and the ability to manage multiple transactions, meet deadlines, and prioritize time-sensitive requests.
• Dependable, proactive, and capable of troubleshooting issues independently while knowing when to elevate.
• Ability to learn and navigate customs systems, including U.S. ACE and Canadian ACI.
• Ability to work full-time, including overtime and participate in an on-call rotation as needed.

Responsibilities

• Coordinate with internal and external customers, truckers, customs brokers and Canadian and US customs to prepare, present, file accurate customs entries for cross border ground transactions.
• Assist with air and ocean imports into Canada.
• Audit and approve all Canadian and US customs entries associated with border transactions.
• Protect the company's US and Canadian customs bonds from misuse.
• Assist with the filing of export EEI's for ground shipments going to Mexico.
• File ACE and ACI manifests as necessary to support border transactions when the carrier is unable to do so.
• Bill the customers rapidly and accurately.
• Monitor, track and trace border transactions to ensure carriers cross properly in a timely manner.
• Troubleshoot situations involving the US ACE and Canadian ACI systems.
• Consult with and educate other operators and sales persons within the company on proper border transaction procedures.

Skills

Basic math

Written communication

Data entry

Attention to detail

Communication skills

Organizational skills

Dependability

Problem solving

Customs systems navigation

Education

High school diploma or GED

Tools

ACE

ACI

EEI filings

Job description

The Rock-It Company’s Border Services Agent role is based in Los Angeles and supports live touring logistics for cross-border shipments between the US and Canada. You will manage customs entries, import/export filings, and carrier coordination to ensure timely, compliant border movements.

Ideal candidates have a high school diploma or GED and 1–2 years in logistics, with strong math, communication, and organizational skills. Eligible for full-time, overtime and on-call duties.