Border Services Agent

Gcl; Los Angeles (CA); Presencial; USD 39 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

18 paid vacation days per year tostart

2 floating holidays

6 days of paid sick leave per year

11 paid holidays per year

Comprehensive medical, dental, and vis

HSA funding and a 401(k) match

Parental leave

Life, AD&D, ST/ LTD insurance

Education reimbursement / donation

Resumo da oferta

Rock-It Company in Los Angeles, CA is seeking a Border Services Agent to handle cross-border customs transactions for US-Canada moves. This full-time role supports live event logistics, with weekend/on-call shifts and overtime as needed.

The ideal candidate has a high school diploma or GED and 1–2 years in logistics or customs brokerage, strong numerical and communication skills, and the ability to navigate ACE and ACI systems to ensure accurate entries and timely shipments.

Qualificações

• High school diploma or GED required.
• 1–2 years in logistics, transportation, or customs brokerage preferred.
• Strong math, written communication, and data-entry skills.
• Detail-oriented with accuracy in customs documentation.
• Professional communication with customers, drivers, brokers, and teams.
• Ability to work overtime and participate in on-call rotation.

Responsabilidades

• Coordinate with customers, truckers, brokers to prepare and file accurate customs entries.
• Assist with air and ocean imports into Canada.
• Audit and approve US and Canadian customs entries.
• Maintain bonds and assist with ACE/ACI filings.
• Bill customers accurately and monitor border transactions.
• Troubleshoot ACE/ACI issues and educate others on procedures.

Conhecimentos

Attention to detail

Strong communication

Customer service

Problem solving

Time management

Formação académica

High school diploma or GED

Ferramentas

ACE System

ACI System

Customs software

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Border Services Agent

001-BCR-000 Regular Full-Time Los Angeles, CA, US

Salary Range: $28.00 To $32.00 Hourly

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.

Rock-It Cargo, a division of the Rock-It Company, is the dedicated division to live touring and delivers specialized logistics for live concerts and musical events around the world. From arena and stadium tours to festivals and other live music experiences, the team manages multimodal freight, customs and ATA Carnets, air cargo charters, storage and on-site logistics across complex, time-critical touring schedules.

Work Schedule:Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed

Responsibilities:

• Coordinate with internal and external customers, truckers, customs brokers and Canadian and us customs to prepare, present,, file accurate customs entries for cross border ground transactions.
• Assist with air and ocean imports into Canada.
• Audit and approve all Canadian and us customs entries associated with border transactions.
• Protect the company's us and Canadian customs bonds from misuse. Assist with the filing of export ace eei's for ground shipments going to Mexico.
• File ace and aci manifests as necessary to support border transactions when the carrier is unable to do so.
• Bill the customers rapidly and accurately.
• Monitor, track and trace allo border transactions to insure that the carriers do their job by crossing properly in a timely manner.
• Troubleshoot situations involving the us ace and Canadian aci systems.
• Consult with and educate other operators and sales persons within the company on proper border transaction procedures, process and paperwork.

Required Qualifications

• High school diploma or GED required
• 1-2 years of experience in logistics, transportation, freight forwarding, customs brokerage, or a related field preferred.
• Basic math, written communication, computer and data-entry skills.
• Strong attention to detail and ability to accurately prepare, review and process customs documentation.
• Ability to communicate professionally and effectively with customers, truck drivers, customs brokers, customs officials and internal teams.
• Strong organizational skills and the ability to manage multiple transactions, meet deadlines, and prioritize time-sensitive requests.
• Dependable, proactive, and capable of troubleshooting issues independently while knowing when to escape.
• Ability to learn and navigate customs systems, including U.S. ACE and Canadian ACI.
• Ability to work full-time, including overtime and participate in an on-call rotation as needed.

Preferred Qualifications

• Experience preparing or reviewing U.S. and Canadian customs entries for cross-border shipments.
• Familiarity with ACE and ACI eManifest filing, ACE Export EEI filings, and customs bond requirements.
• Experience supporting air and ocean imports, shipment tracking, customer billing, and transportation documentation.
• Knowledge of cross-border shipping procedures involving the United States and Canada

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

• 18 paid vacation days per year to start, plus 2 floating holidays and 6 days of paid sick leave per year
• 11 paid holidays per year
• Comprehensive medical, dental, and vision plans, plus HSA funding and a 401(k) match
• Generous paid parental leave for all parents
• Employer-Funded Basic Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Continuing Education Reimbursement / Charitable Donation Matching
• The opportunity to work with the best in Live Event, Sports, Film, and Entertainment Logistics
• Eligible for free tickets to client events, when available
• Fantastic culture with regular company events, including birthday lunches, sports games, volunteer activities, and more

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact [e-mail] . Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.