Border Services Agent

The Rock-It Company; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Paid vacation

Floating holidays

Sick leave

Medical, dental, vision insurance

401(k) match

Parental leave

Life/Disability insurance

Education reimbursement

Event tickets

Job summary

The Rock-It Company’s Border Services Agent role is based in Los Angeles and supports live touring logistics for cross-border shipments between the US and Canada. You will manage customs entries, import/export filings, and carrier coordination to ensure timely, compliant border movements.

Ideal candidates have a high school diploma or GED and 1–2 years in logistics, with strong math, communication, and organizational skills. Eligible for full-time, overtime and on-call duties.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in logistics, transportation, freight forwarding, customs brokerage, or related field preferred.
• Basic math, written communication, computer and data-entry skills.
• Strong attention to detail and ability to accurately prepare, review and process customs documentation.
• Ability to communicate professionally and effectively with customers, truck drivers, customs brokers, customs officials and internal teams.
• Strong organizational skills and the ability to manage multiple transactions, meet deadlines, and prioritize time-sensitive requests.
• Dependable, proactive, and capable of troubleshooting issues independently while knowing when to elevate.
• Ability to learn and navigate customs systems, including U.S. ACE and Canadian ACI.
• Ability to work full-time, including overtime and participate in an on-call rotation as needed.

Responsibilities

• Coordinate with internal and external customers, truckers, customs brokers and Canadian and US customs to prepare, present, file accurate customs entries for cross border ground transactions.
• Assist with air and ocean imports into Canada.
• Audit and approve all Canadian and US customs entries associated with border transactions.
• Protect the company's US and Canadian customs bonds from misuse.
• Assist with the filing of export EEI's for ground shipments going to Mexico.
• File ACE and ACI manifests as necessary to support border transactions when the carrier is unable to do so.
• Bill the customers rapidly and accurately.
• Monitor, track and trace border transactions to ensure carriers cross properly in a timely manner.
• Troubleshoot situations involving the US ACE and Canadian ACI systems.
• Consult with and educate other operators and sales persons within the company on proper border transaction procedures.

Skills

Basic math

Written communication

Data entry

Attention to detail

Communication skills

Organizational skills

Dependability

Problem solving

Customs systems navigation

Education

High school diploma or GED

Tools

ACE

ACI

EEI filings

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Border Services Agent

001-BCR-000 Regular Full-Time Los Angeles, CA, US

Salary Range: $28.00 To $32.00 Hourly

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast‑paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

Rock‑It Cargo, a division of the Rock‑It Company, is the dedicated division to live touring and delivers specialized logistics for live concerts and musical events around the world. From arena and stadium tours to festivals and other live music experiences, the team manages multimodal freight, customs and ATA Carnets, air cargo charters, storage and on‑site logistics across complex, time‑critical touring schedules.

Work Schedule:Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed

Responsibilities:

• Coordinate with internal and external customers, truckers, customs brokers and Canadian and us customs to prepare, present,, file accurate customs entries for cross border ground transactions.
• Assist with air and ocean imports into Canada.
• Audit and approve all Canadian and us customs entries associated with border transactions.
• Protect the company's us and Canadian customs bonds from misuse. Assist with the filing of export ace eei's for ground shipments going to Mexico.
• File ace and aci manifests as necessary to support border transactions when the carrier is unable to do so.
• Bill the customers rapidly and accurately.
• Monitor, track and trace allo border transactions to insure that the carriers do their job by crossing properly in a timely manner.
• Troubleshoot situations involving the us ace and Canadian aci systems.
• Consult with and educate other operators and sales persons within the company on proper border transaction procedures, process and paperwork.

Required Qualifications

• High school diploma or GED required
• 1–2 years of experience in logistics, transportation, freight forwarding, customs brokerage, or a related field preferred.
• Basic math, written communication, computer and data-entry skills.
• Strong attention to detail and ability to accurately prepare, review and process customs documentation.
• Ability to communicate professionally and effectively with customers, truck drivers, customs brokers, customs officials and internal teams.
• Strong organizational skills and the ability to manage multiple transactions, meet deadlines, and prioritize time‑sensitive requests.
• Dependable, proactive, and capable of troubleshooting issues independently while knowing when to elevate.
• Ability to learn and navigate customs systems, including U.S. ACE and Canadian ACI.
• Ability to work full‑time, including overtime and participate in an on‑call rotation as needed.

Preferred Qualifications

• Experience preparing or reviewing U.S. and Canadian customs entries for cross‑border shipments.
• Familiarity with ACE and ACI eManifest filing, ACE Export EEI filings, and customs bond requirements.
• Experience supporting air and ocean imports, shipment tracking, customer billing, and transportation documentation.
• Knowledge of cross‑border shipping procedures involving the United States and Canada.

What The Rock‑It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high‑profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well‑known and successful companies in the world. Your work will make an impact and be appreciated by others.

• 18 paid vacation days per year to start, plus 2 floating holidays and 6 days of paid sick leave per year
• 11 paid holidays per year
• Comprehensive medical, dental, and vision plans, plus HSA funding and a 401(k) match
• Generous paid parental leave for all parents
• Employer‑Funded Basic Life, AD&D, Short‑Term Disability, and Long‑Term Disability Insurance
• Continuing Education Reimbursement / Charitable Donation Matching
• The opportunity to work with the best in Live Event, Sports, Film, and Entertainment Logistics
• Eligible for free tickets to client events, when available
• Fantastic culture with regular company events, including birthday lunches, sports games, volunteer activities, and more

The Rock‑It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock‑It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact [e-mail] . Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.