CRM Transformation Lead - Dynamics 365 Expert

Tata Consultancy Services Limited; Malvern (Chester County); Presencial; USD 135.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Certification & Training Reimbursement

Vacation & Holidays

Descripción de la vacante

Tata Consultancy Services Limited in Malvern, PA, seeks a Lead Business Analyst for CRM Transformation to drive end-to-end CRM initiatives. You will create functional specifications, map requirements, and run agile delivery workshops with business stakeholders.

Deep knowledge of Microsoft Dynamics CRM, D365 Customer Insights, and CRM security is required. The role involves discovery, gap analysis, and leading design demos, working with onsite-offshore teams, and guiding junior members.

Formación

• Experience with end-to-end CRM transformations from discovery to go-live.
• Ability to map requirements and lead CRP/design workshops with stakeholders.
• Strong knowledge of CRM processes and security models.

Responsabilidades

• Lead Business Analyst for CRM Transformation
• Create functional specifications by interacting with client stakeholders
• Able to work in agile delivery model
• Conduct CRM approach workshops to the stakeholders

Conocimientos

CRM Transformation

Dynamics CRM

Microsoft Dynamics 365

Agile Delivery

Communication Skills

Educación

Bachelor of Computer Science

Herramientas

Dynamics CRM Online

Copilot in M365/D365

Descripción del empleo

Tata Consultancy Services Limited in Malvern, PA, seeks a Lead Business Analyst for CRM Transformation to drive end-to-end CRM initiatives. You will create functional specifications, map requirements, and run agile delivery workshops with business stakeholders.

Deep knowledge of Microsoft Dynamics CRM, D365 Customer Insights, and CRM security is required. The role involves discovery, gap analysis, and leading design demos, working with onsite-offshore teams, and guiding junior members.