CRM Systems & Performance Analytics Specialist

Cincinnati State Technical and Community College; Cincinnati (OH); Hybrid; USD 40,000 - 57,000; Part time

Job summary

Cincinnati State Technical and Community College is seeking a Performance & Systems Analyst to manage the CRM and data infrastructure for the Technician Earn-and-Learn Concierge Service. The role turns program activity into reliable management information while reducing administrative burden on staff.

Strong analytical and communication skills are essential to translate data into actionable improvements. The Analyst will administer CRM, dashboards, and forms, monitor data quality, and generate

Qualifications

• Bachelor’s degree in data analytics, information systems, business, public administration, economics, or a related field.
• Three years of experience in CRM administration, data analysis, or related areas.
• Experience creating operational reports, dashboards, and data-quality controls.
• Proficiency with Microsoft Excel and Microsoft 365; CRM, visualization, or automation tools.

Responsibilities

• Configure, administer, and maintain the CRM and related workflows.
• Develop user-friendly fields, forms, prompts, alerts, and automation for consistent service delivery.
• Maintain access controls, documentation, and data-handling practices with IT coordination.
• Provide staff training and ongoing support for CRM, dashboards, and forms.
• Monitor data quality in employer records and resolve discrepancies.
• Develop quality-control routines and exception reports for risks and delays.
• Support portfolio reviews with current information on volume and staff capacity.
• Create dashboards and reports for employer activity, satisfaction, and outcomes.

Skills

CRM administration

Data analysis

Dashboard reporting

Excel

Microsoft 365

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in data analytics or related field

Tools

CRM tooling

Power Platform

Job description

Cincinnati State Technical and Community College is seeking a Performance & Systems Analyst to manage the CRM and data infrastructure for the Technician Earn-and-Learn Concierge Service. The role turns program activity into reliable management information while reducing administrative burden on staff.

Strong analytical and communication skills are essential to translate data into actionable improvements. The Analyst will administer CRM, dashboards, and forms, monitor data quality, and generate