CRM Systems Analyst

Cleveland State University; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Cleveland State University is seeking a CRM Systems Analyst to lead the administration, configuration, optimization, and ongoing support of the CRM platform and related enterprise systems. You will design scalable technical solutions that support Enrollment Management operations through advanced system configuration, workflow automation, data integrations, and business process improvement.

You will work closely with Enrollment Management, IS&T, and campus stakeholders to translate requirements

Qualifications

• Bachelor’s degree in computer science, information technology, business or related fields.
• Two years of experience supporting enterprise-level systems and CRM or similar systems.
• Experience with ERP systems, client/server and web-based Windows environments.

Responsibilities

• Lead administration, configuration, optimization, and support of the CRM platform and related systems.
• Design scalable technical solutions to support Enrollment Management operations.
• Develop system workflows, configure platform functionality, and create SQL queries.
• Manage data integrations and support enterprise reporting and governance.
• Translate business requirements into technical solutions with cross‑functional teams.

Skills

SQL

Data analysis

ERP systems

Windows OS

JavaScript

HTML/CSS

Education

Bachelor's degree

Master's degree

Tools

PeopleSoft

Job description

Cleveland State University Engaged Learning

CRM Systems Analyst

Posting Category

Administrative and Professional

Salary Grade

05T

Salary Plan

Professional Staff - SEIU

Department

ES Process

Position Location

Main Campus

FTE

1.0

Job Summary

Technical lead for the administration, configuration, optimization, and ongoing support of Customer Relationship Management (CRM) platform and related enterprise systems. Responsible for designing and implementing scalable technical solutions that support Enrollment Management operations through advanced system configuration, workflow automation, data integrations, and business process improvement. Working closely with Enrollment Management departments, Information Services & Technology (IS&T), and campus stakeholders, the incumbent translates business requirements into technical solutions by developing system workflows, configuring platform functionality, creating SQL queries, managing data integrations, and supporting enterprise reporting. The position ensures the integrity, security, and governance of institutional data while maintaining system performance, implementing platform enhancements, troubleshooting complex technical issues, and supporting the University’s transition from legacy systems to modern, integrated technology solutions. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s degree, preferably in computer science, information technology, business or related fields.
• Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems.
• Experience with business systems (ERP) including client servers and web-based systems and Windows based systems.
• Ability to work flexible hours as required.

Preferred Qualifications

• Master’s degree in computer science, information technology, business, or a related field.
• Experience with student administration systems, including PeopleSoft.
• Experience with document management systems and student success platforms.
• Experience supporting enrollment management and student success functions such as admissions, records, financial aid, and student support services.

Knowledge, Skills, and Abilities (KSAs)

• Strong understanding of database structure, data relationships, and system configuration.
• Ability to analyze complex business processes and translate requirements into technical solutions.
• Proficiency with SQL and familiarity with scripting or web technologies such as JavaScript, HTML, and CSS.
• Strong analytical and problem-solving skills with high attention to detail and data accuracy.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.
• Ability to work independently as well as part of a team.

Requisition Number

PT0703921S

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting)

12/31/2026

Application Instructions

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

Hours per week

40

Work Schedule

Monday- Friday. Typically 8:00 am-5:00 pm.

Full Time/Part Time

Full Time

Posted Date

08/10/2026

Open Until Filled

Yes

Review Begins

08/14/2026

Supplemental Questions

1. * Do you have a Bachelor’s degree, preferably in computer science, information technology, business or related fields?
   • Yes
   • No
2. * Do you have Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems?
   • Yes
   • No
3. Do you have Experience with business systems (ERP) including client servers and web-based systems and Windows based systems?
   • Yes
   • No
4. Are you a current, internal SEIU applicant/team member?
   • Yes
   • No
5. * How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • CSU Website
   • Other
6. If you selected 'Public Job Posting' or "Other" please provide source.

   (Open Ended Question)

7. * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at [phone] if you need accommodation.
   • Yes
   • No
8. * Are you able to perform the essential functions of this position with or without reasonable accommodation?
   • Yes
   • No

Application Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application

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