CRM Specialist: Build Lasting Customer Relationships

Roylo Partners; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Roylo Partners is seeking a Customer Relationship Management Specialist to support how customer information, communication, and ongoing relationships are managed across the business.

The role focuses on maintaining accurate records, coordinating follow-ups, monitoring activity, and ensuring information is organized and used effectively. Training on company systems will be provided, and experience with CRM platforms or data management is helpful.

Qualifications

• Detail-oriented with strong attention to accuracy and data quality.
• Good communication skills and comfortable coordinating with multiple teams.
• Experience with CRM platforms and handling customer information is helpful.

Responsibilities

• Maintain accurate customer profiles and account information.
• Update CRM records and ensure information is current.
• Monitor customer interactions, requests, and follow-up activity.
• Coordinate customer communications and scheduled follow-ups.
• Prepare customer reports and activity summaries.

Skills

Detail-oriented

Strong communication

CRM experience

Data accuracy

Tools

CRM platforms

Spreadsheets/Excel

Reporting tools

Microsoft Office

Job description

Roylo Partners is seeking a Customer Relationship Management Specialist to support how customer information, communication, and ongoing relationships are managed across the business.

The role focuses on maintaining accurate records, coordinating follow-ups, monitoring activity, and ensuring information is organized and used effectively. Training on company systems will be provided, and experience with CRM platforms or data management is helpful.