Customer Experience Specialist

Roylo Partners; Tampa (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Roylo Partners is seeking a Customer Service Specialist in Tampa, FL to support customers through daily interactions. You’ll answer questions, understand needs, provide accurate information, and coordinate with internal teams to ensure requests are handled properly.

The role emphasizes clear communication, organization, and following through on customer requests from start to finish. Training will be provided on our systems and processes.

Qualifications

• Clear communication and professional demeanor.
• Attention to detail and accurate record-keeping.
• Ability to schedule and coordinate customer follow-ups.

Responsibilities

• Answer questions via phone, email, and other channels.
• Understand customer needs and provide appropriate information.
• Explain products, services, and account details.
• Coordinate with internal teams to resolve requests.
• Update customer records and document interactions accurately.
• Schedule appointments and follow-ups.
• Monitor open requests and provide updates to customers.
• Escalate issues when needed.
• Prepare basic customer service reports.

Skills

Clear communication

Attention to detail

Professional demeanor

Scheduling

Tools

CRM software

Microsoft Office

Scheduling software

Job description

Roylo Partners is seeking a Customer Service Specialist in Tampa, FL to support customers through daily interactions. You’ll answer questions, understand needs, provide accurate information, and coordinate with internal teams to ensure requests are handled properly.

The role emphasizes clear communication, organization, and following through on customer requests from start to finish. Training will be provided on our systems and processes.