CRM & Sales Process Analyst

Danfoss GmbH; United States; Hybrid; USD 93,000 - 139,000; Full time

Benefits offered by this job

Life insurance

DDS pension

Extra vacation days

Job summary

Danfoss is seeking an Analyst for CRM & Sales Processes to enable sales teams and customer-facing functions. You will be the go-to for CRM questions, translating business needs into system improvements with IT, across a global organization in a hybrid work setup.

Responsibilities include supporting daily CRM operations, translating requirements, and collaborating with stakeholders. You will contribute to better customer experiences and streamlined sales processes within a multinational

Qualifications

• Experience with a CRM platform such as Salesforce or similar CRM tools.
• Ability to translate business needs into IT requirements for system enhancements.
• Strong problem-solving skills with a service-oriented mindset.

Responsibilities

• Support CRM-related questions to improve daily operations and user experience.
• Translate business needs into clear IT requirements for system enhancements.
• Analyze CRM and sales process challenges and propose practical improvements.
• Collaborate with stakeholders across business units to ensure effective CRM usage.
• Monitor and improve CRM workflows to help identify and manage customer opportunities.

Skills

CRM software

Business analysis

Sales operations

Stakeholder collaboration

Job description

Danfoss is seeking an Analyst for CRM & Sales Processes to enable sales teams and customer-facing functions. You will be the go-to for CRM questions, translating business needs into system improvements with IT, across a global organization in a hybrid work setup.

Responsibilities include supporting daily CRM operations, translating requirements, and collaborating with stakeholders. You will contribute to better customer experiences and streamlined sales processes within a multinational