Customer Service Pro — Flexible Hours & Growth

Danfoss; Van Wert (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus system

Paid vacation

Retirement plan

Flexible working hours

Personal insurance

Employee Resource Groups

Job summary

Danfoss is seeking a Customer Service Representative to join our team in the United States. This role serves as the main point of contact for customers, ensuring timely communication, accurate order processing, and exceptional service throughout the customer experience.

You will work closely with Sales Account Managers, Plant personnel, and CS teammates to resolve issues and fulfill orders. Qualified candidates have at least 3 years of customer service experience, strong written and verbal

Qualifications

• High School Diploma or GED.
• Minimum of 3 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Experience managing customer orders, inquiries, and issue resolution in a fast-paced environment.
• Ability to work onsite in Plymouth, MN or Van Wert, OH.
• Must be authorized to work in the United States without current or future sponsorship.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and portals.
• Manage customer orders from entry through fulfillment with accuracy and on-time processing.
• Collaborate with Sales Account Managers, Plant Personnel, and CS teammates to support requirements.
• Use ERP/CRM/EDI tools to research inquiries and provide solutions.
• Support escalations by coordinating with management to drive issue resolution.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Team collaboration

Time management

Education

High School Diploma or GED

Some college coursework

Tools

SAP

ERP systems

CRM systems

EDI

Microsoft Office

Job description

Danfoss is seeking a Customer Service Representative to join our team in the United States. This role serves as the main point of contact for customers, ensuring timely communication, accurate order processing, and exceptional service throughout the customer experience.

You will work closely with Sales Account Managers, Plant personnel, and CS teammates to resolve issues and fulfill orders. Qualified candidates have at least 3 years of customer service experience, strong written and verbal