Analyst, CRM & Sales Processes

Danfoss GmbH; United States; Hybrid; USD 93,000 - 139,000; Full time

Benefits offered by this job

Life insurance

DDS pension

Extra vacation days

Job summary

Danfoss is seeking an Analyst for CRM & Sales Processes to enable sales teams and customer-facing functions. You will be the go-to for CRM questions, translating business needs into system improvements with IT, across a global organization in a hybrid work setup.

Responsibilities include supporting daily CRM operations, translating requirements, and collaborating with stakeholders. You will contribute to better customer experiences and streamlined sales processes within a multinational

Qualifications

• Experience with a CRM platform such as Salesforce or similar CRM tools.
• Ability to translate business needs into IT requirements for system enhancements.
• Strong problem-solving skills with a service-oriented mindset.

Responsibilities

• Support CRM-related questions to improve daily operations and user experience.
• Translate business needs into clear IT requirements for system enhancements.
• Analyze CRM and sales process challenges and propose practical improvements.
• Collaborate with stakeholders across business units to ensure effective CRM usage.
• Monitor and improve CRM workflows to help identify and manage customer opportunities.

Skills

CRM software

Business analysis

Sales operations

Stakeholder collaboration

Job description

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: Hybrid

Analyst, CRM & Sales Processes

Req ID: 51083 Job Location: Hamburg, DE, Nordborg, DK, Povazska Bystrica, SK Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Sales Work Location Type: Hybrid Job Description

The Impact You'll Make

As a CRM & Sales Process Analyst, you will play a key role in enablingour sales teams and customer-facing functions work more effectively. You will be the go-to person for CRM-related questions, helping colleagues turn customer insights and business opportunities into action. Working at the intersection of business and IT, you will ensure that business needs are clearly understood and translated into system improvements. Your support will help drive better customer experiences, stronger sales processes, and more efficient ways of working. This is an excellent opportunity for someonewho enjoys solving problems, collaborating with different stakeholders, and continuously developing their expertise in CRM and sales processes.

What You’ll Be Doing

• Support sales teams and customer-facing functions with CRM-related questions to improve daily operations and user experience.
• Translate business needs into clear requirements for IT teams to support system enhancements and process improvements.
• Analyze CRM and sales process challenges and recommend practical solutions that enable business growth.
• Collaborate with stakeholders across business units to ensure consistent and effective use of CRM tools and processes.
• Monitor and improve CRM-related workflows to help sales teams identify and manage customer opportunities more efficiently.

What We're Looking For

• Experience working with a CRM platform, such as Salesforce, or in a sales process, business process, or sales operations environment.
• Ability to understand business needs and communicate them clearly to both business and IT stakeholders.
• Strong problem-solving skills and a service-oriented mindset with a genuine willingness to help others.
• Confidence working with business systems and data in a structured and detail-oriented way.
• Strong communication skills and the ability to collaborate across teams in an international environment.

What You’ll Get from Us

• Build valuable expertise in CRM systems, sales operations, and business processes while collaborating with sales, business, and IT stakeholders across a global organization.
• Benefit from continuous learning and career development opportunities, including mentoring from experienced colleagues, professional training, and exposure to international projects and best practices.
• Join a truly international environment, working with colleagues across multiple regions and cultures. The role is based in Nordborg, Denmark, where you will be part of a global team driving digital transformation and business excellence.
• Additional financial rewards including regular annual salary increases and an annual bonus based on the company's financial results. Enjoy attractive local benefits such as life insurance, contribution to the 3rd pension pillar (DDS), and 2 extra vacation days on top of your statutory entitlement.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.