CRM Solution Architect

Sierra Solutions; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

Sierra Solutions is seeking a seasoned CRM Architect in the United States to design, implement, and optimize CRM solutions across commercial, medical, field, and patient engagement operations.

You will lead strategic and technical initiatives, align CRM platforms with business goals, and partner with IT, Operations, Sales, Marketing, Medical Affairs, and Data & Analytics to ensure governance and regulatory compliance.

Qualifications

• Bachelor's degree required or equivalent.
• 8 years of CRM implementation, architecture, or consulting experience.
• 5 years in pharmaceutical, biotech, medical device, or healthcare.
• Deep understanding of Commercial Operations and CRM best practices.

Responsibilities

• Define and maintain enterprise CRM architecture and roadmap.
• Translate business requirements into scalable CRM solutions and designs.
• Lead CRM platform assessments, architecture reviews, and optimization initiatives.
• Architect and oversee implementations of Veeva CRM, Salesforce Sales Cloud, and more.
• Design customer-centric workflows for various business operations.
• Partner with Commercial Operations to enhance territory alignment and call planning.
• Design integrations between CRM and ERP/MDM platforms.
• Support development of CRM dashboards, KPIs, and executive reporting.
• Ensure CRM solutions comply with regulations and governance standards.
• Lead CRM projects from requirements gathering through deployment.

Skills

CRM architecture

Stakeholder management

Communication skills

Cross-functional leadership

Education

Bachelor's degree in Information Technology, Business, Life Sciences, Computer Science, or related field

Tools

Salesforce

Veeva CRM

Job description

Summary

We are seeking a seasoned professional to design, implement, and optimize CRM solutions that enhance commercial, medical, field, and patient engagement operations. You will be the strategic and technical lead, ensuring CRM platforms align with business objectives and industry regulations, while partnering with teams across Commercial Operations, Sales, Marketing, Medical Affairs, Patient Services, Data & Analytics, and IT.

Responsibilities

• Define and maintain enterprise CRM architecture and roadmap.
• Translate business requirements into scalable CRM solutions and technical designs.
• Lead CRM platform assessments, architecture reviews, and optimization initiatives.
• Architect and oversee implementations of Veeva CRM, Salesforce Sales Cloud, and more.
• Design customer-centric workflows supporting various business operations.
• Partner with Commercial Operations to enhance territory alignment, call planning, and more.
• Design integrations between CRM and enterprise platforms like ERP and MDM.
• Support development of CRM dashboards, KPIs, and executive reporting.
• Ensure CRM solutions comply with industry regulations and internal governance standards.
• Lead CRM projects from requirements gathering through deployment.

Qualifications

• Bachelor's degree in Information Technology, Business, Life Sciences, Computer Science, or related field.
• 8 years of CRM implementation, architecture, or consulting experience.
• 5 years of experience in pharmaceutical, biotechnology, medical device, or healthcare organizations.
• Deep understanding of Commercial Operations and CRM best practices.
• Experience designing enterprise CRM solutions and integrations.
• Strong stakeholder management and communication skills.
• Preferred: Master's Degree or MBA, Salesforce and Veeva CRM Certifications.