CRM & Pro Services Program Lead - Tech & Strategy

Lowe's; Mooresville (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Lowe’s corporate headquarters in Mooresville, NC, seeks a CRM and systems leader to guide customer service platforms powering pro-services sales. You will shape the roadmap, align cross-functional teams, and translate customer needs into actionable product requirements to enhance CRM functionality and reporting.

Collaborate with IT, Finance, and field leadership to forecast budgets, manage vendor partnerships, and deliver fast, accurate sales data insights that support Lowe’s sales strategy.

Qualifications

• Bachelor’s degree in MIS, Economics or related field; equivalent experience may apply.
• 3+ years in a large sales organization; experience managing CRM systems.
• Ability to translate customer needs into a product vision and requirements.

Responsibilities

• Lead strategy and design of system enhancements to meet pro-service sales needs.
• Manage cross-functional roadmaps for CRM system enhancements.
• Collaborate with IT and Finance to forecast project budgets for enhancements.
• Communicate with cross-functional teams to deliver sales data reports.
• Serve as SME for Pro-CRM system and data needs on enterprise initiatives.
• Lead defect-resolution initiatives to ensure CRM operational effectiveness.
• Synthesize system feedback from Stores and Field Sales Leadership into actionable plans.
• Facilitate clear communication with stakeholders and vendor partners throughout all steps.

Skills

CRM systems

Cross-functional teamwork

Budget forecasting

Stakeholder communication

Education

Bachelor’s degree in MIS or Economics

Job description

Lowe’s corporate headquarters in Mooresville, NC, seeks a CRM and systems leader to guide customer service platforms powering pro-services sales. You will shape the roadmap, align cross-functional teams, and translate customer needs into actionable product requirements to enhance CRM functionality and reporting.

Collaborate with IT, Finance, and field leadership to forecast budgets, manage vendor partnerships, and deliver fast, accurate sales data insights that support Lowe’s sales strategy.