Manager ProServices-Program & Technology Management

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Lowe’s corporate headquarters in Mooresville, NC, seeks a CRM and systems leader to guide customer service platforms powering pro-services sales. You will shape the roadmap, align cross-functional teams, and translate customer needs into actionable product requirements to enhance CRM functionality and reporting.

Collaborate with IT, Finance, and field leadership to forecast budgets, manage vendor partnerships, and deliver fast, accurate sales data insights that support Lowe’s sales strategy.

Qualifications

• Bachelor’s degree in MIS, Economics or related field; equivalent experience may apply.
• 3+ years in a large sales organization; experience managing CRM systems.
• Ability to translate customer needs into a product vision and requirements.

Responsibilities

• Lead strategy and design of system enhancements to meet pro-service sales needs.
• Manage cross-functional roadmaps for CRM system enhancements.
• Collaborate with IT and Finance to forecast project budgets for enhancements.
• Communicate with cross-functional teams to deliver sales data reports.
• Serve as SME for Pro-CRM system and data needs on enterprise initiatives.
• Lead defect-resolution initiatives to ensure CRM operational effectiveness.
• Synthesize system feedback from Stores and Field Sales Leadership into actionable plans.
• Facilitate clear communication with stakeholders and vendor partners throughout all steps.

Skills

CRM systems

Cross-functional teamwork

Budget forecasting

Stakeholder communication

Education

Bachelor’s degree in MIS or Economics

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to manage the customer service systems, and to lead the system strategy to ensures that field and store service teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements, and leading the forward thinking strategy for CRM systems and road map delivery. This role ensures the effective delivery of the sales strategy for Lowe’s pro-services

What You Will Do

• Lead strategy and design of system enhancements to ensure pro-service sales operational needs are met
• Manage cross-functional teams in the effective implementation of roadmaps for CRM system enhancements
• Collaborate with IT and Finance to forecast the project budget needed to complete system enhancements
• Communicate with cross functional teams to ensure the fast and accurate delivery of integral sales data reports
• Serve as a subject matter expert for Pro-CRM system and pro-customer data needs on large enterprise initiatives
• Lead cross functional teams on defect resolution initiatives to ensure the operational effectiveness of CRM systems
• Collaborate with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.
• Facilitate communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.

Minimum Qualifications

• Bachelor’s degree In MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience in a large sales organization Experiencing managing CRM systems
• Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
• Strong user experience/design sense, with a record of building great products

Preferred Skills/Education

• Experience in Omni-channel retailing or b to b sales
• Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise spac
• Experience presenting to executive leadership and handling sensitive customer escalations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.