CRM Platform Lead Engineer — Cross-University Innovation

Opt For Healthy Living; Hayward, Northern (CA, KY); Hybrid; USD 92,000 - 119,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

CalPERS retirement

401k plan

457 plan

403(b) plan

Dependent care reimbursement

Health care reimbursement

Life insurance

Vacation and sick leave

14 paid holidays

Personal holiday

Job summary

Cal State East Bay is seeking a Lead CRM Software Developer to provide technical leadership for CRM platforms across the CSU East Bay network, including CSUEB, SFSU, and SSU. You will lead a team of developers and administrators through requirements, design, deployment, and ongoing optimization.

The role emphasizes collaboration with campus partners to maximize CRM value, ensure code quality, maintain documentation, and align with IT standards, security guidelines, and best practices.

Qualifications

• Bachelor’s degree in a related field with at least five years of relevant software development experience.
• Expert knowledge of software development methodologies, standards and best practices.
• Strong analytical, organizational, and communication skills to lead complex projects.

Responsibilities

• Provides technical leadership and champions modernization of CRM platforms across the Network universities.
• Coordinates cross-functional development efforts to support the successful completion of complex and high-impact CRM features and initiatives.
• Leads the CRM software development team in designing, developing, maintaining, and scaling complex CRM applications and solutions.
• Leads production support, including incident triage, root cause analysis, escalation coordination, technical troubleshooting, and post-incident remediation to ensure system stability and service continuity.
• Evaluates complex technical requirements and provides expert technical guidance and recommendations regarding application design, priority features, integrations, development approaches, and technical enhancements.
• Leads and oversees code reviews, testing, and implementation of new releases and ensures development activities are consistent with applicable technical standards, guidelines, and best practices.
• Consults with business analysts, product owners, technical teams, and other stakeholders to analyze requirements and recommend appropriate technical solutions.
• Provides expert technical guidance and support for complex system integration and data migration efforts.
• Applies and interprets applicable data quality standards, IT controls, technical guidelines, and development standards and recommends new procedures, protocols, and standards as appropriate.
• Maintains appropriate technical documentation of development activities, system changes, and release information.

Skills

Software development expertise

Analytical and organizational skills

Communication skills

Education

Bachelor’s degree in related field with 5+ years experience

Job description

Cal State East Bay is seeking a Lead CRM Software Developer to provide technical leadership for CRM platforms across the CSU East Bay network, including CSUEB, SFSU, and SSU. You will lead a team of developers and administrators through requirements, design, deployment, and ongoing optimization.

The role emphasizes collaboration with campus partners to maximize CRM value, ensure code quality, maintain documentation, and align with IT standards, security guidelines, and best practices.