CRM Ops PM – AI-Driven Campaign Delivery (Hybrid)

Cheil USA; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Cheil USA is seeking a Project Manager, CRM Operations, to own how CRM campaign delivery runs for Samsung Electronics America. The on-site role in Plano, TX, supports end-to-end email campaigns and flagship launches, coordinating the workflow across US, offshore and third-party teams.

You will optimize the Adobe Workfront system, define SLAs, manage resourcing and billing, and drive process improvements using automation and AI.

Qualifications

• 7+ years in CRM or email marketing operations, including at least 3 years as a project or program manager.
• Hands-on experience running end-to-end CRM processes at scale with hundreds of campaigns per year.
• Deep, hands-on experience with Adobe Workfront: building templates, forms, workflows, proofing and approvals, with Jira as a plus.
• Knowledge of the CRM tech stack: Adobe Campaign, Adobe Target, Adobe Experience Manager, email HTML; ability to follow technical discussions.

Responsibilities

• Campaign workflow design and governance: set up end-to-end workflow from brief to deployment.
• SLA setup and management: define, track, and report SLAs; escalate when at risk.
• SOW, resource and traffic management: scope, rate cards, and capacity across US, offshore, and third-party teams.
• Billing management: monthly client billing and vendor reconciliation.
• Operating cadence and process innovation: run reviews and drive templates, checklists, automation.
• Adobe Workfront ownership: configure templates, forms, routing, dashboards, and training.
• AI-enabled delivery: identify steps to apply AI to reduce cycle time and errors.

Skills

CRM operations

Project management

Email marketing

Cross-functional leadership

Process improvement

Communication

Stakeholder management

Tools

Adobe Workfront

Jira

Adobe Campaign

Adobe Target

Adobe Experience Manager

Litmus

Email on Acid

Job description

Cheil USA is seeking a Project Manager, CRM Operations, to own how CRM campaign delivery runs for Samsung Electronics America. The on-site role in Plano, TX, supports end-to-end email campaigns and flagship launches, coordinating the workflow across US, offshore and third-party teams.

You will optimize the Adobe Workfront system, define SLAs, manage resourcing and billing, and drive process improvements using automation and AI.