Technical Campaign Manager

Cheil USA; Plano (TX); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Cheil USA in Plano, TX is seeking a Technical Campaign Manager to keep Samsung CRM campaigns moving from brief to send. You will ensure briefs are complete and correct, and coordinate development and QA teams to deliver each campaign within SLA.

You will pair with the Senior Technical Campaign Manager, handle day-to-day delivery for your LOBs, and build CRM technical skills that prepare you for a senior role. Previous CRM or email marketing experience and hands-on automation are required.

Qualifications

• 3–4 years in CRM, email marketing or marketing operations.
• Working knowledge of segmentation, email HTML and QA tools such as Litmus.
• Hands-on experience with at least one automation platform, such as Adobe Campaign or Salesforce Marketing Cloud.
• Strong attention to detail and the ability to manage several campaigns at once.
• Clear written and verbal communication with clients and development teams.
• Adobe Campaign Business Practitioner certification and hands-on email HTML skills are a strong plus.

Responsibilities

• Translate LOB campaign requirements into actionable technical briefs.
• Coordinate development and QA teams to ensure campaigns meet SLA.
• Maintain campaign calendars and status trackers.
• Flag risks early to clients and the Senior Technical Campaign Manager.
• Prepare status updates and participate in client and internal meetings.
• Help maintain playbooks and templates for your LOBs.

Skills

CRM

Email marketing

Communication

QA oversight

Tools

Litmus

Adobe Campaign

Salesforce Marketing Cloud

Job description

Cheil USA/CRM Deployment

Position Title: Technical Campaign Manager

Client Account: Samsung

Location: Plano, TX

Work Model: Hybrid

Team: CRM Deployment (Technical Campaign Management), reporting to the Technical Campaign Lead and paired with the Senior Technical Campaign Manager

Type: Full-Time

Start Date: Immediate

Position Overview

The Technical Campaign Manager keeps Samsung's CRM campaigns moving from brief to send for the assigned lines of business. The role takes campaign requirements from the LOB teams, makes sure the technical brief is complete and correct, and coordinates the development and QA teams so each campaign is delivered within SLA.

You will work in a pair with the Senior Technical Campaign Manager, handle the day-to-day delivery of your LOBs, and build deep CRM technical skills that prepare you for a senior role.

Key Responsibilities

Requirements And Brief Validation

• Understand each LOB's campaign requirements and goals.
• Review the technical brief (List Plan, URL Matrix, ALT text, Legal Terms and creative assets) for gaps and errors before it goes to development.
• Follow up with the client on missing or unclear items.

Campaign delivery and tracking

• Keep the campaign calendar and status tracker current for your LOBs.
• Make sure every build moves through development and QA within SLA.
• Flag risks to the timeline early to the Senior Technical Campaign Manager and the client.

QA coordination

• Work with the QA team on test plans, rendering checks in tools such as Litmus, and link and data checks.
• Confirm QA sign-off before each send.

Issue management and RCA support

• Identify delays and errors as they happen and give the development team clear fix requirements.
• Gather the facts and timeline for RCA reports to the client.

Client communication and documentation

• Prepare status updates and take part in regular client and internal meetings.
• Maintain playbooks, checklists and brief templates for your LOBs.
• Use AI tools to speed up brief checks, tracking and reporting.

Required Qualifications

• 3–4 years in CRM, email marketing or marketing operations, at an agency or in-house at a consumer brand.
• Working knowledge of segmentation, email HTML and QA tools such as Litmus.
• Hands-on experience with at least one automation platform, such as Adobe Campaign or Salesforce Marketing Cloud.
• Strong attention to detail and the ability to manage several campaigns at once.
• Clear written and verbal communication with clients and development teams.
• Adobe Campaign Business Practitioner certification and hands-on email HTML skills are a strong plus.
• Basic understanding of dynamic personalization, AMP email and STO is a plus.