CRM Campaign Delivery Lead — Workfront & AI-Driven Ops

Cheil North America; Plano (TX); Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Cheil North America is seeking an experienced Project Manager to own CRM campaign delivery for Samsung Electronics America. You will design, run and improve the workflow, SLAs, resourcing and tools, with a focus on Adobe Workfront integration and AI-driven efficiency.

You will manage on-site work in Plano alongside US, offshore and third-party resources. Ideal candidates have 7+ years in CRM or email marketing operations, hands-on end-to-end CRM process experience, and deep Workfront expertise.

Qualifikationen

• 7+ years in CRM or email marketing operations with PM experience.
• End-to-end CRM process experience at scale (hundreds of campaigns/year).
• Deep Workfront knowledge: templates, forms, workflows, dashboards.
• CRM stack familiarity: Adobe Campaign/Target/AEM; HTML testing tools.
• Experience with SLAs, SOWs, resource plans and client billing.
• Experience delivering flagship launches with fixed dates and changes.
• Track record of process improvement using AI or automation.

Aufgaben

• Design and govern campaign workflows with owners and hand-offs.
• Maintain up-to-date workflow docs, runbooks and checklists.
• Define and manage SLAs, track turnaround and QA defects.
• Manage scope, rate cards and resource plans with client and partners.
• Run daily traffic: intake, prioritization, capacity across teams.
• Forecast demand around marketing calendar and flag gaps.
• Oversee monthly client billing and invoice reconciliation.
• Lead operating reviews and drive process improvements.
• Own Adobe Workfront setup: templates, forms, routing, dashboards, training.

Kenntnisse

CRM operations

Email marketing

Adobe Workfront

SLA management

Resource planning

Stakeholder communication

AI in operations

Tools

Adobe Workfront

Jira

AI tooling

Jobbeschreibung

Cheil North America is seeking an experienced Project Manager to own CRM campaign delivery for Samsung Electronics America. You will design, run and improve the workflow, SLAs, resourcing and tools, with a focus on Adobe Workfront integration and AI-driven efficiency.

You will manage on-site work in Plano alongside US, offshore and third-party resources. Ideal candidates have 7+ years in CRM or email marketing operations, hands-on end-to-end CRM process experience, and deep Workfront expertise.