CRM Operations & Field Enablement Leader

AstraZeneca; Gaithersburg (MD); On-site; USD 137,000 - 205,000; Full time

Benefits offered by this job

Incentives

Equity awards

Paid time off

Retirement plan

Health insurance

Job summary

AstraZeneca in the United States is seeking a Senior Manager, CRM Operations & Field Enablement to lead day-to-day CRM operations for US Oncology. You will partner with business stakeholders, IT, vendors, and field teams to deploy, support, and optimize CRM capabilities that enhance field effectiveness and commercial execution.

Responsibilities include owning CRM BAU, managing releases, driving adoption, ensuring operational readiness for launches, and translating business needs into scalable

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Experience with CRM platforms and sales workflows.
• Strong focus on customer success and user experience.
• Hands-on with IQVIA/Salesforce/VEEVA ecosystem tools.

Responsibilities

• Lead day-to-day CRM operations and BAU for US Oncology.
• Own CRM-related processes, workflows, and support models.
• Monitor performance, identify gaps, and implement improvements.
• Ensure readiness for launches, campaigns, and field changes.
• Drive adoption and collaboration across stakeholders and vendors.

Skills

CRM platforms

Sales processes

Customer success

Education

Bachelor’s degree

Advanced degree

Tools

Salesforce

VEEVA

IQVIA

Job description

AstraZeneca in the United States is seeking a Senior Manager, CRM Operations & Field Enablement to lead day-to-day CRM operations for US Oncology. You will partner with business stakeholders, IT, vendors, and field teams to deploy, support, and optimize CRM capabilities that enhance field effectiveness and commercial execution.

Responsibilities include owning CRM BAU, managing releases, driving adoption, ensuring operational readiness for launches, and translating business needs into scalable