Sr. Manager CRM Field Operations

AstraZeneca; Gaithersburg (MD); On-site; USD 137,000 - 205,000; Full time

Benefits offered by this job

Incentives

Equity awards

Paid time off

Retirement plan

Health insurance

Job summary

AstraZeneca in the United States is seeking a Senior Manager, CRM Operations & Field Enablement to lead day-to-day CRM operations for US Oncology. You will partner with business stakeholders, IT, vendors, and field teams to deploy, support, and optimize CRM capabilities that enhance field effectiveness and commercial execution.

Responsibilities include owning CRM BAU, managing releases, driving adoption, ensuring operational readiness for launches, and translating business needs into scalable

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Experience with CRM platforms and sales workflows.
• Strong focus on customer success and user experience.
• Hands-on with IQVIA/Salesforce/VEEVA ecosystem tools.

Responsibilities

• Lead day-to-day CRM operations and BAU for US Oncology.
• Own CRM-related processes, workflows, and support models.
• Monitor performance, identify gaps, and implement improvements.
• Ensure readiness for launches, campaigns, and field changes.
• Drive adoption and collaboration across stakeholders and vendors.

Skills

CRM platforms

Sales processes

Customer success

Education

Bachelor’s degree

Advanced degree

Tools

Salesforce

VEEVA

IQVIA

Job description

The Senior Manager, CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology. This role ensures the effective execution, optimization, adoption, and continuous operation of CRM capabilities that support field effectiveness and commercial execution.

Acting as the operational owner of CRM business-as-usual (BAU), this role partners closely with business stakeholders, IT, vendors, and field teams to ensure CRM capabilities are effectively deployed, supported, and continuously optimized to meet evolving business needs.

This role serves as a functional subject matter expert and trusted partner, translating business needs into operational solutions while ensuring seamless execution and a strong field experience.

Key Responsibilities

• Lead the day-to-day operational management of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.
• Serve as the operational owner of CRM-related business processes, workflows, and support models.
• Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.
• Ensure operational readiness and continuity for launches, field force changes, campaigns, and business priorities.
• Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.
• Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities.
• Translate business requirements into actionable operational solutions and system enhancements.
• Maintain change control, documentation, and operational governance processes.
• Act as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs.
• Drive adoption and operational pull-through of CRM capabilities through communications, training, and support.
• Ensure field readiness and successful implementation of CRM enhancements and new initiatives.
• Partner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.
• Influence within the function to optimize processes, improve adoption, and address operational needs.

Essential Requirements:

• Bachelor’s degree.
• 2+ years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).
• Functional, operational knowledge. Strong understanding of sales processes and workflows
• Strong commitment to customer success and user experience.
• Hands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools

Preferred Experience

• Advanced degree
• 5 years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent)
• Pharma Industry Experience

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

The annual base pay for this position ranges from $136,938 to $205,407. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted

28-Aug-2026

Closing Date

03-Sep-2026