CRM Operations Coordinator (Sports)

Solomon Page; Fort Lauderdale (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

medical

dental

401(k)

direct deposit

commuter benefits

Job summary

Solomon Page is recruiting a CRM Operations Coordinator for a sports-focused program in Fort Lauderdale, FL. This freelance role runs through August 2027 and is fully onsite, with a core schedule of Wednesday through Sunday and weekend live coverage all year.

Occasional travel for select UEFA matchdays and holiday events may be required. Responsibilities include executing live event pushes, QA, real-time monitoring, and collaboration with editorial teams to ensure timely content delivery and

Qualifications

• 1–3 years of CRM, lifecycle marketing and push notifications experience.
• Hands-on with push/messaging platforms (Braze, SFMC or similar).
• Comfort working live, time-pressured sends during events.
• Strong QA discipline and meticulous attention to detail.
• Familiarity with sports content and live event timing.

Responsibilities

• Execute live event pushes and associated emails/in-app messages.
• Monitor real-time events and relay time-sensitive updates during key moments.
• QA all sends for accuracy before and during live windows.
• Troubleshoot issues quickly and escalate platform/content problems.
• Coordinate with editorial partners on content availability and updates.
• Maintain the sports send calendar and deconflict CRM programs and fatigue limits.
• Prepare briefs, copy, and templates for each weekend window.
• Support BAU CRM operations: QA, scheduling, and campaign setup across channels.
• Report weekly and post-event performance metrics and insights.

Skills

CRM

Lifecycle marketing

Push notifications

Attention to detail

Cross-functional communication

Tools

Braze

SFMC

Job description

We are hiring a CRM Operations Coordinator (Sports) to join a top entertainment company in Fort Lauderdale, FL. This freelance role will run through August 2027 and will be fully onsite at their Fort Lauderdale office. The core schedule is Wednesday through Sunday, with weekend live coverage every week of the year. Occasional flex is needed for select Tuesday/Wednesday UEFA matchdays and holiday events.

• Pay Rate $32/hour

Responsibilities

• Execute push (and email/in-app as needed) for live and upcoming events: fight night alerts, game-day reminders, score/result pushes, and highlight and VOD availability
• Monitor live events in real time and send time-sensitive messages tied to key moments (kickoff, fight start, finals, upsets, overtime)
• QA all sends for accuracy (deep links, personalization, timing) before and during live windows
• Troubleshoot send issues in real time and **escalate** platform or content problems quickly
• Partner with digital team on content availability, embargoes, and real-time editorial updates that inform timing and messaging
• Maintain the sports send calendar across all sports and seasons, coordinating beat dates and deconflicting against other CRM programs and audience fatigue limits
• Prepare briefs, copy, and templates ahead of each weekend window
• Support BAU CRM operations: send QA, scheduling, and campaign setup across channels
• Report weekly and post-event performance (opens, CTR, opt-outs), flagging anomalies and optimization opportunities
• Maintain send playbooks, timing templates, and escalation contacts for recurring events, and run an off-season retro and playbook refresh each summer

Required Qualifications

• 1-3 years of experience in CRM, lifecycle marketing, push notifications
• Hands-on experience with a push/messaging platform (e.g., Braze, SFMC, or similar)
• Comfort working live, time-pressured sends during games/events, not just pre-scheduled campaigns
• Strong attention to detail and QA discipline under time pressure
• Working knowledge of football (NFL/CFB), combat sports, soccer, or golf
• Excellent cross-functional communication skills, particularly with editorial/content partners

The Solomon Page Distinction

• Solomon Page offers a comprehensive benefit program for hourly employees
• medical
• dental
• 401(k)
• direct deposit
• commuter benefits
• including freelancers - which sets us apart in the industries we serve

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.